Daniel Donahue
Broad Brook
Summary
Customer-focused manager with extensive experience in developing relationships and delivering tailored solutions. Proven ability to exceed service expectations and address concerns effectively. Committed to leveraging skills to drive value and success across diverse roles.
Overview
27
27
years of professional experience
Work History
Owner/Sole Proprietor, Vintage Suns
Self E-commerce
Broad Brook
09.2025 - Current
- Developed targeted marketing strategies that improved online visibility and drove sales.
- Managed daily operations of e-commerce platform, enhancing customer engagement.
- Oversaw inventory management and supplier relationships for product sourcing.
- Coordinated shipping logistics, ensuring on-time delivery and customer satisfaction.
Optical Manager, Practice Manager
Emily Eye Care
10.2011 - Current
- Managed practice operations effectively during pandemic by implementing safety protocols and adapting workflows.
- Supervised opticians by implementing training programs that promoted continuous learning and skill development.
- Engaged with customers to assess their eyewear needs and provide personalized product recommendations.
- Clarified prescriptions and optical terminology to customers, ensuring they understood product features and benefits.
- Create methodologies to maximize insurance payouts.
- Negotiated with vendors to achieve cost savings for the practice.
- Sourced and introduced innovative products to differentiate offerings from competitors.
- Enhanced team engagement and workplace satisfaction through effective managerial and motivational strategies.
- Prepare and conduct monthly office meetings.
Customer Service Manager / Back of House Manager
Ruby Tuesday Restaurant
04.2002 - 04.2012
- Trained and mentored associates on performance-driven strategies and customer service techniques, enhancing overall service quality.
- Resolved customer complaints, prioritizing satisfaction and loyalty through effective solutions.
- Oversaw kitchen operations and staff to ensure high standards of service and product quality.
- Managed openings of new restaurants, focusing on team training and operational setup.
- Created weekly schedules for for Front of House team members based on set standards.
- Performed and maintained weekly inventories of food, beverage and a multitude of essential products to achieve company profitability expectations.
Server, Bartender, Cook, Trainer, Shift Leader
Ruby Tuesday Restaurant
04.1999 - 04.2002
- Achieved certification as 4 Star lead trainer in a restaurant setting.
- Upheld a clean and orderly work environment, prioritizing safety and quality in all aspects of food preparation.
- Executed restaurant opening tasks, including setting up dining area and preparing kitchen.
- Maintained a high level of service during peak times, including nights and weekends.
Education
No Degree - Business Management
University of Phoenix
OnlineNo Degree - History Teacher Education
Central Connecticut State University
New Britain, CTSkills
- Supplier management
- Inventory oversight
- Shipping logistics
- Quality Inspections
- Continuous improvement
- Online marketing
- Financial analysis
- Vendor negotiation
- Customer satisfaction focus
Timeline
Owner/Sole Proprietor, Vintage Suns
Self E-commerce
09.2025 - Current
Optical Manager, Practice Manager
Emily Eye Care
10.2011 - Current
Customer Service Manager / Back of House Manager
Ruby Tuesday Restaurant
04.2002 - 04.2012
Server, Bartender, Cook, Trainer, Shift Leader
Ruby Tuesday Restaurant
04.1999 - 04.2002
No Degree - Business Management
University of Phoenix
No Degree - History Teacher Education
Central Connecticut State University