Daniel Dorsey
Mashpee
Summary
Manager with a proven track record in effective team management, operational efficiency, and customer satisfaction. Skilled in staff training and development, driving initiatives that enhance team performance and deliver exceptional service.
Overview
17
17
years of professional experience
Work History
General Manager
Bleu Restaurant
Mashpee, MA
04.2016 - 05.2026
- Directed daily operations to ensure optimal service delivery and guest satisfaction.
- Designed and implemented staff training initiatives to elevate team productivity. Managed the hiring process for all front-of-house team members.
- Created Weekly Schedules for a team of 20
- Developed the wine program to enhance menu selection and quality. Drove initiatives for effective product development and purchase.
Restaurant Manager
Italian Kitchen
Vancouver, Canada
06.2010 - 03.2016
- Directed daily operations, ensuring high standards of food quality and customer service.
- Implemented staff training programs to enhance team performance and operational efficiency.
- Weekly service seminars, wine tastings and related Training
Restaurant Manager
Ocean House Restaurant
Dennis Port, MA
05.2009 - 09.2009
- Worked Closely with owner to maintain a high level of customer service.
- Developed and enforced health and safety protocols to maintain compliance with regulations.
- Fostered a positive work environment through effective communication and employee engagement initiatives.
Education
Bachelor of Science - Hotel / Restaurant Management
Johnson And Wales University
Providence, RI05-1994
Skills
- Effective team management
- Problem resolution
- Operational efficiency management
- Providing tailored service to VIP customers
Timeline
General Manager
Bleu Restaurant
04.2016 - 05.2026
Restaurant Manager
Italian Kitchen
06.2010 - 03.2016
Restaurant Manager
Ocean House Restaurant
05.2009 - 09.2009
Bachelor of Science - Hotel / Restaurant Management
Johnson And Wales University