Daniel Dowell
Battle Creek,MI
Summary
Accomplished Resident Coordinator with a proven track record at Kalamazoo Probation Enhancement Program, adept in problem-solving and time management. Excelled in enhancing resident satisfaction and promoting safety, while efficiently managing high-stress situations. Demonstrates exceptional customer service and policy enforcement skills, ensuring adherence to regulations.
Overview
18
18
years of professional experience
Work History
Resident Coordinator
Kalamazoo Probation Enhancement Program
04.2023 - Current
- Enhanced resident satisfaction by addressing concerns and implementing solutions in a timely manner.
- Facilitated conflict resolution among residents when necessary, promoting harmonious living conditions within the facility.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds.
- Monitored resident behavior and responded to disciplinary issues in accordance with established policies
Table Games Dealer
Firekeepers Casino
01.2011 - 02.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Infantryman
Michigan Army National Guard
12.2006 - 12.2011
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Education
High School Diploma -
Byron Center High School
Byron Center, MIBattle Creek Community College
Battle Creek, MISkills
Time Management
Problem-Solving
Excellent customer service
Money Handling Expertise
Understanding of gaming regulations
Keen observation
Table game rules
Mental health awareness
Security Procedures
Policy Enforcement
Reliability and punctuality
Timeline
Resident Coordinator
Kalamazoo Probation Enhancement Program
04.2023 - Current
Table Games Dealer
Firekeepers Casino
01.2011 - 02.2023
Infantryman
Michigan Army National Guard
12.2006 - 12.2011
High School Diploma -
Byron Center High School
Battle Creek Community College
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