Daniel Ducharme
Senior Salesforce Consultant
Centreville,VA
Summary
Senior Salesforce Consultant and Strategic Leader with proven expertise in delivering complex enterprise solutions. Combines technical acumen with exceptional stakeholder management to drive successful digital transformations. Track record of managing multi-million dollar implementations across multiple workstreams and vendor partnerships. Excels in developing comprehensive strategies, fostering high-performing teams, and cross-functional collaboration. Known for translating complex business requirements into actionable solutions while effectively engaging stakeholders from C-suite to end-users.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Senior Salesforce Consultant
Fionta
Washington, DC
9 2023 - Current
- Spearheaded complex Salesforce migration initiatives for enterprise clients, leading teams of up to 5 consultants, emphasizing data integrity and system availability throughout transitions.
- Established as Marketing Cloud subject matter expert within practice, advising C-suite executives on strategic implementations and serving as technical lead for client sales presentations.
- Drove end-to-end system development lifecycle management, from initial requirements gathering through successful deployment, consistently delivering projects on time and within budget.
- Consulted on comprehensive Salesforce security and administration, developing comprehensive recommendations on governance across enterprise organizations.
Senior Lead, CRM
International Justice Mission
Crystal City, VA
08.2020 - 09.2023
- Technical Lead for international CRM migration and transformation project involving 12+ key stakeholders, 3+ executive and business sponsors, 10 departments across two countries, 5 workstreams, 3 implementation vendors, and budget ~$1MM
- Product Owner for all fundraising infrastructure, including Salesforce, Boomi, and all third-party integrated fundraising platforms.
- Managed 6+ internal, cross-divisional customer relationships to identify needs, scope work, manage workload for team of 6.
- Lead analyst on SF Experience Cloud that found novel way to allow volunteers to securely use CRM data.
- Supervised work of developers, designers, and analysts, assigning tasks and monitored performance against sprint-over-sprint velocity targets.
- Contributed to senior executive and department leadership fundraising strategy by presenting suggestions, clarifying functionality, coaching on leading CRM practices, and driving adoption of leading business practices for prioritization
Salesforce Business Analyst II
International Justice Mission
Crystal City, VA
01.2020 - 07.2020
- Lead analyst on custom integration project connecting enterprise EMS Bizzabo and Salesforce with Dell Boomi as IPAAS which led to substantial increase in coordination between gift officers, event planners, designers and donor services teams
- Contributed expertise and recommendations regularly strategic direction of platform to leadership to ensure CRM team prioritized correct projects and features
- Led successful emergency implementation of Sender Authentication Package in SF Marketing Cloud after external conditions made it necessary within business week
- Designed, implemented, and evangelized new Backlog review process to bring greater visibility to strategic leadership and streamline stakeholder engagement in backlog prioritization
- Engaged regularly in Agile Scrum sprint rhythms at individual contributor level, and steering committee level
- Lead analyst and project manager during requirements gathering, design and implementation of custom integration between Salesforce and Raiser's Edge, using Dell Boomi as IPAAS
- IT SME for Salesforce Marketing Cloud, contributing Administrator and email marketing expertise
Business Application Analyst
Prison Fellowship
Lansdowne, VA
03.2019 - 01.2020
- Product Owner and Administrator of email marketing platform Adobe Marketo, repairing critical deliverability issues preventing emails from sending, subsequent work dramatically increased opens and click-throughs, and total list size
- Managed one direct report, Associate Business Analyst
- Led project to develop constituent funnel framework which resulted in cross-funnel lead generation and donor life-cycle measurement that generated cross-marketing opportunities between various constituents (advocates, donors, volunteers, etc.)
- Built on prior experience to lead multiple vendor and platform selections such as: peer-to-peer donor platform to support future fundraising campaigns, Salesforce mapping product that allowed dramatic optimization of Major Gift Officer's trip planning
Developer/Program Analyst
Prison Fellowship
Lansdowne, VA
08.2018 - 03.2019
- Responsible from start to finish for enterprise-wide Power BI implementation, engaging dozens of SMEs, stakeholders and executives and generating several cross-divisional BI products including: CEO's daily finance report, Major Gift Team dashboard, and mid-level fundraising team funnel reporting
- Led project to assess available options for replacing hundreds of legacy donation pages with a new platform that supported modern web functions, involving: presenting business case to executives, gathering requirements 5 departments, evaluation of over a dozen vendors, and negotiating final contract price and redlines
- Led project to replace existing SalsaLabs Advocacy platform, which included gathering requirements, researching best practices, evaluating vendors, negotiating contract, and then implementation
- Supported ongoing enhancement and adoption for over 50 Power Bi Users across enterprise
Associate Developer/Program Analyst
Prison Fellowship
Lansdowne, VA
08.2017 - 07.2018
- Led business case creation for business intelligence tool supporting over 50 users, and 3 departments, including gathering requirements, interviewing vendors, negotiating contract prices/redlines, and executive engagement
- Implemented application in MS Great Plains that enabled business to digitally sign checks, eliminating dozens of hours of repetitive physical activity for executives per quarter
- Supported over 5 departments through process of migrating to Salesforce, including data prep, data migration, Salesforce configuration, process automation and user training
Education
Bachelor of Arts - English
University of Minnesota
Minneapolis, Minnesota Jan 2009 - 05.2014
Skills
Agile Scrum methodology
Evidence-based decision making
Executive Stakeholder Management
Teamwork and collaboration
Certification
Certified Scrum Master
Timeline
Certified Scrum Master
03-2022
Certified Product Owner
03-2022
Certified Salesforce Administrator
03-2021
Senior Lead, CRM
International Justice Mission
08.2020 - 09.2023
Salesforce Business Analyst II
International Justice Mission
01.2020 - 07.2020
Business Application Analyst
Prison Fellowship
03.2019 - 01.2020
Developer/Program Analyst
Prison Fellowship
08.2018 - 03.2019
Associate Developer/Program Analyst
Prison Fellowship
08.2017 - 07.2018
Senior Salesforce Consultant
Fionta
9 2023 - Current
Bachelor of Arts - English
University of Minnesota
Jan 2009 - 05.2014
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