DANIEL E. BARROWS
American Airlines
Portland,OR
16
years of professional experience
Dedicated Customer Service Agent with 20 years of experience in anticipating guest needs and enhancing their experience. Expert in resolving challenges while ensuring passenger safety and upholding brand integrity. Committed to exceeding expectations and being remarkable for passengers and team-members
Work History
Customer Service Coordinator
1 Year- Led large operations team to ensure hassle-free airline experiences.
- Held personal accountability for passenger safety.
- Enhanced passenger safety through diligent pre-flight security checks with all pre-flight security compliances as a Ground Security Coordinator.
Customer Service Agent
3 Years- Resolved questions calmly, ensuring highest level of care for passengers.
- Engaged proactively with customers, assisting with ticketing, boarding, verifying travel documents, and communicating additional needs.
- Staying current with policies and using my good judgment to do the right thing for our passenger’s travel experience. Effectively assisting with high-stress situations such as flight delays, severe weather conditions.
- Worked various opening, mid, and closing shifts covering the ticket counter and gate operations.
Senior Corporate Travel Consultant
6 Years- Crafted tailored travel experiences to meet individual traveler needs, alleviating travel stress and transforming dreams into lasting memories.
- Assisted high-level/high detailed Fortune 500 account Salesforce.Com
- Ensured dependability, flexibility, and timeliness in travel arrangements, maximizing trip value for clients.
- Communicated clearly and concisely to resolve escalated issues effectively.
Supervisor / Sales & Service Teams
3 Years- Provided flexible support to maintain continuous operations at World Class Cruise Vacation Agency.
- Facilitated weekly training and one-on-one coaching for new agents to enhance onboarding experience.
Education
Bachelor of Science - Political Science
Associate of Science - Political Science
Skills
Customer experience focused
Attention to Detail
Time management
Conflict resolution
Interpersonal skills
Self-motivation
Timeline
Customer Service Coordinator
American Airlines
01.2025 - 01.2026Read More
Customer Service Agent
Alaska Airlines
01.2021 - 01.2024Read More
Senior Corporate Travel Consultant
BCD Travel
01.2014 - 01.2020Read More
Supervisor / Sales & Service Teams
Travelocity Cruise Vacations
01.2010 - 01.2013Read More
Great Basin College
Associate of Science from Political Science
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University of Hawaii at Manoa
Bachelor of Science from Political Science
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