Daniel Emery
Orlando,FL
Summary
Started working for walmart as a cashier and rose to a management position within a year. Knowledgeable with training people and leading a team from 5 to 20 people. Hardworking and passionate about anything i work on.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fresh Associate
Walmart
05.2022 - Current
- Improved product quality by conducting regular inspections and maintaining a clean work environment.
- Expedited order processing by efficiently picking, packing, and shipping customers'' orders.
- Enhanced team productivity by collaborating with coworkers and sharing best practices for task completion.
- Reduced waste by accurately following company guidelines on inventory management and product disposal.
- Ensured customer satisfaction by addressing inquiries or concerns promptly and professionally.
- Streamlined order fulfillment process, utilizing warehouse equipment such as pallet jacks and hand trucks.
- Supported inventory management efforts, conducting routine cycle counts and reporting discrepancies.
Salesfloor Team Lead
Walmart
07.2021 - 05.2022
- Increased sales revenue by implementing new promotional strategies and conducting regular team training sessions.
- Streamlined internal processes for better team efficiency and communication, resulting in improved customer satisfaction.
- Led a high-performing sales team to consistently achieve and exceed monthly targets through effective coaching and motivation.
- Built strong relationships with key clients by providing exceptional service and support, fostering long-term partnerships.
- Managed inventory effectively, ensuring optimal stock levels while minimizing waste and markdowns.
- Implemented effective loss prevention measures to reduce shrinkage, improving overall store profitability.
- Collaborated closely with cross-functional teams, enhancing teamwork and ensuring seamless operations across all departments.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged top performance.
Salesfloor Academy Trainer
Walmart
04.2020 - 07.2021
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
Customer Service Manager
Walmart
11.2017 - 04.2020
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Cashier
Walmart
04.2017 - 11.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Certification - Cybersecurity
Thinkful
08.2023
High School Diploma -
William R Boone High School
Orlando, FL06.2016
Skills
- Stock Rotation
- Inventory Control
- Shipment Processing
- Quality control
- Cash handling proficiency
- Decision-making abilities
- Positive attitude
- Team collaboration
- Customer service excellence
- Physical stamina
- Self-motivation
- Active listening
Certification
- Cybersecurity Training - 9/14/2022 - 8/5/2023
Timeline
Fresh Associate
Walmart
05.2022 - Current
Salesfloor Team Lead
Walmart
07.2021 - 05.2022
Salesfloor Academy Trainer
Walmart
04.2020 - 07.2021
Customer Service Manager
Walmart
11.2017 - 04.2020
Cashier
Walmart
04.2017 - 11.2017
Certification - Cybersecurity
Thinkful
High School Diploma -
William R Boone High School
- Cybersecurity Training - 9/14/2022 - 8/5/2023
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