Summary
Overview
Work History
Education
Skills
Certification
Timeline
1d
Daniel Endsley

Daniel Endsley

Kyle

Summary

Dynamic professional with a proven track record at Etexsolutions, excelling in technical support and customer service. Skilled in data entry and client relationship management, I effectively resolved issues and enhanced user satisfaction. Known for prioritizing tasks and delivering solutions in fast-paced environments, I bring strong analytical skills and a commitment to excellence.

Overview

17
17
years of professional experience
2
2

Certifications

Work History

Tech Support

Etexsolutions
08.2008 - Current
  • Collaborated with internal departments to coordinate and manage end-user technical issues and functional support.
  • Conducted business support and technical work using data organization and coordination skills.
  • Offered technical assistance to support front-line teams with daily operations and special projects.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Delivered services to customer locations within specific timeframes.
  • Installed/Uninstalled equipment in various locations for private clients

Customer Care Representative

FreedomCare
05.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Logged call information and solutions provided into internal database.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.

Warehouse Worker

Sportsmans Connections
08.2023 - 04.2024
  • Ensure seamless operation of various production stations to maintain consistent workflow
  • Execute loading and unloading of laser cutting machines, adhering to safety protocols
  • Prepare products for shipment through detailed sanding and precise gluing processes, guaranteeing quality standards.
  • Consistently lifted materials weighing as much as 75 pounds

Amazon Delivery Driver

Xpectmoore Delivery LLC
07.2020 - 01.2022
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.

Dominos Delivery Driver

Dominos
06.2016 - 04.2019
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Assistant Property Manager

Endways Property Management, Inc.
01.2008 - 12.2015
  • Managed financial records by accurately reconciling bank accounts, ensuring fiscal responsibility and transparency
  • Enhanced tenant and owner relations through prompt communication and efficient resolution of inquiries, including phone calls and delivery of notices.

Maintenance Supervisor

Endways Property Managment, Inc.
01.2008 - 12.2015
  • Managed comprehensive maintenance tasks by ensuring vendor assignments aligned with operational needs and project specifications
  • Liaised with property owners to communicate project scopes, repair requirements, and timelines, facilitating transparency and satisfaction
  • Streamlined vendor selection process through effective interviewing and hiring, contributing to a robust network of quality service providers.
  • Analyzed and identified equipment failure root causes and initiated correction actions.

Education

High School Diploma -

Jack C. Hays High School
Kyle, TX
05-2007

Skills

  • Proficient in computer applications
  • Client relationship management
  • Proficient in prioritizing tasks
  • Data Entry
  • Customer Service
  • Property Management
  • General Maintenance
  • Property Leasing
  • Office Management
  • Delivery Driver Experience
  • Accounts Receivable
  • General Ledger Accounting
  • Account Reconciliation
  • Bank Reconciliation

Certification

  • Vulnerability Management and Detection Response
  • Vulnerability Management - Foundation
  • DOT Medical Card


Timeline

Customer Care Representative

FreedomCare
05.2024 - Current

Warehouse Worker

Sportsmans Connections
08.2023 - 04.2024

Amazon Delivery Driver

Xpectmoore Delivery LLC
07.2020 - 01.2022

Dominos Delivery Driver

Dominos
06.2016 - 04.2019

Tech Support

Etexsolutions
08.2008 - Current

Assistant Property Manager

Endways Property Management, Inc.
01.2008 - 12.2015

Maintenance Supervisor

Endways Property Managment, Inc.
01.2008 - 12.2015

High School Diploma -

Jack C. Hays High School

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