Daniel Evans
Bloomington
Summary
Dynamic automotive professional with extensive experience as a technician in the early and mid-90s, transitioning into management roles with a strong focus on steering, suspension, and brake systems. Proven leadership in maintaining high standards of service and technical excellence. Committed to leveraging hands-on expertise and leadership skills to drive operational efficiency and enhance customer satisfaction in the automotive industry. Passionate about staying current with industry advancements to deliver innovative solutions and foster team development.
Overview
17
17
years of professional experience
Work History
Service Manager
Firestone
Bloomington, IN
09.2025 - Current
- Oversaw service department operations, ensuring adherence to quality standards and customer satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and operational efficiency.
- Streamlined service processes, reducing turnaround time and improving overall workflow effectiveness.
- Managed inventory control systems to optimize parts availability and reduce costs associated with stockouts.
Service Manager
Community Auto Group
Mooresville, IN
11.2016 - 07.2024
- Properly staffing my service department to ensure the following. Proper CSI scores and outstanding fix right first time score year after year. While showing increase in profits by expense control.
Service Dispatcher
Community Auto Group
Bloomington, IN
01.2013 - 11.2016
- Dispatching work orders to the correct technicians for estimates and repairs. Communicate time frames of repairs from technicians and service advisors. This gave proper service experience to the customers and making sure the repairs are done correctly the first time through.
Service Advisor
Community Auto Group
Bloomington, IN
10.2008 - 01.2013
- Great customers both on the phone and in person. To collect all relevant information for both appointment setting and making of repair orders. Act as liaison to explain needed auto repairs and explain the estimates and get approval or denials of repairs.
Education
Associate - Automotive Service Management
Lincoln Technical Institute
Indianapolis, IN01.1993
Skills
- Experienced in Microsoft
- Team leadership
- Positive attitude
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Conflict resolution
- Time management
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Crew leadership
- Employee supervision
- Office administration
- Service scheduling
- Staff motivation
- Service quality management
- Estimating and quoting
- Continuous improvement
- Inventory management
- Cost estimates
- Quality control
- Preventive Maintenance
- Staff training and development
Additional Information
While my 13+ years working in ford dealerships, I have achieved and kept current my certifications of. SENIOR MASTER SERVICE ADVISOR, SENIOR MASTER SERVICE MANAGER, AND SENIOR MASTER WARRANTY ADMINISTRATOR
Timeline
Service Manager
Firestone
09.2025 - Current
Service Manager
Community Auto Group
11.2016 - 07.2024
Service Dispatcher
Community Auto Group
01.2013 - 11.2016
Service Advisor
Community Auto Group
10.2008 - 01.2013
Associate - Automotive Service Management
Lincoln Technical Institute