Daniel Fagnani
Madison Heights,VA
Summary
Versatile and results-driven professional with experience at Lee Enterprises, adept in press troubleshooting and enhancing customer satisfaction. Demonstrated ability to manage high-stress situations and streamline operations, leading to increased efficiency and safety. Skilled in complaint resolution and machine programming, committed to continuous improvement and excellence.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Press Operator
Lee Enterprises
12.2016 - Current
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimize performance.
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Promptly removed completed loads from press.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Followed safety protocols to reduce operating risks on press machinery.
- Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed.
- Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
- Upheld high standards of cleanliness throughout the workspace, adhering to established guidelines for equipment care and maintenance procedures.
Customer Service Representative
GrubHub
07.2015 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
GED -
Heritage High School
Lynchburg, VA06-2005
Skills
- Press troubleshooting
- Efficient setup
- Machine programming
- Job scheduling
- Customer service
- Call center experience
- Complaint resolution
- Professional telephone demeanor
- Product knowledge
- Microsoft PowerPoint
- Microsoft Office Suite
- Prioritization
- Building rapport
Languages
English
Full Professional
Timeline
Press Operator
Lee Enterprises
12.2016 - Current
Customer Service Representative
GrubHub
07.2015 - 08.2016
GED -
Heritage High School
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