Daniel Faiumu
Palo Alto,CA
Summary
Energetic Manager with many years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles.
Overview
7
7
years of professional experience
Work History
Retail Sales Manager
Comcast, Xfinity
Daly City, CA
04.2017 - 07.2024
- Administers cash handling policies and procedures
- Achieves all sales and service metrics through daily supervision, coaching, and consistent performance management of the retail sales team.
- Proactively coaches and develops store team to perform their responsibilities at a high level
- Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience
- Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional
- Oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, sales huddles and resolution of customer escalations
- Builds collaborative relationships with market and region stakeholders including operations manager
- Drives operational excellence, with particular focus on inventory management. Leads store inventory cycle counts, ensuring timeliness and compliance with store, channel, and company requirements.
- Review store reports looking for improvement opportunities in the area of sales, inventory, cash handling, productivity, and net promoter system
- Coaches team members on how to position all products with customers
Education
Associate of Science - Electronics Technology
DeVry University Fremont
Fremont, CA07-2009
Skills
- Inventory Management
- Sales Team Leadership
- Sales Metrics Analysis
- Revenue Growth
- Product Merchandising
- Store Opening and Closing
- Coaching and Mentoring
- Retail Operations
Accomplishments
- February, March & April 2023 top performer In California for revenue increase
- July 2023 Mobile conversion top performer In California
- August 2023 #1 store in West Division of company
- Q3 Xcellence club winner
Affiliations
- Professional Development board member for Veterans network for employee resource group (Goal of the role is to create content for veterans and employees on career development)
- Community Service board member for Young Professional network for employee resource group (Goal of the role is to connect the community with Xfinity creating volunteer work)
References
References available upon request.
Timeline
Retail Sales Manager
Comcast, Xfinity
04.2017 - 07.2024
Associate of Science - Electronics Technology
DeVry University Fremont