Daniel Ferro
McFarland,WI
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and user experiences to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
Technical Agent
US Cellular Wireless
08.2020 - 01.2024
- Assisted users in navigating software interfaces and problems by guiding them toward optimal product utilization through effective troubleshooting and issue resolution techniques.
- Managed multiple priorities simultaneously, ensuring all tasks were completed within designated timeframes while maintaining accuracy standards.
- Conducted remote troubleshooting sessions using screen-sharing tools, effectively resolving issues without requiring on site visits or additional resources
- Continued product, IT and technical education to ensure abilities to guide customers through technical problems, ensuring extraordinary customer experience
Content Creator/Technical Specialist
Skill Capped, Inc
02.2015 - 10.2019
- Responsible for the creation of educational videos from concept through delivery to ensure a unified final product that met technical and creative expectations.
- Maintained and organized digital archives of raw footage, final edits and other assets for easy access and retrieval
- Managed multiple projects simultaneously, organized and met strict deadlines while maintaining high-quality results.
Event Lead
Brookfield Rentals
05.2017 - 04.2018
- Organized and managed venue events. Responsible for budgeting, logistics and technical requirements while optimizing resources without compromising event quality.
- Established strong relationships with clients and stakeholders, resulting in repeat business and referrals.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
Assistant Manager, Customer Service
AMC Theatres
10.2014 - 09.2017
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Developed strong relationships with clients, leading to increased repeat business and loyalty rewarding.
Education
High School Diploma -
Brookfield East High School
Brookfield, WIAssociate of Arts - Communications
University of Waukesha
Waukesha, United States06.2015
Skills
- Information Security
- Mobile Device Management
- Installing and running Active Directory Domain Services on sandbox networks
- Setting up IP Addressing
- Setting up Windows on a Virtual Machine in VirtualBox
- Troubleshooting mostly software and some hardware issues on IOS/Android
- PowerShell: Automated provision, maintaining, and deprovisioning user accounts
- Implementation and maintenance of Windows DNS and DHCP services
Timeline
Technical Agent
US Cellular Wireless
08.2020 - 01.2024
Event Lead
Brookfield Rentals
05.2017 - 04.2018
Content Creator/Technical Specialist
Skill Capped, Inc
02.2015 - 10.2019
Assistant Manager, Customer Service
AMC Theatres
10.2014 - 09.2017
High School Diploma -
Brookfield East High School
Associate of Arts - Communications
University of Waukesha
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