Chester Jasper
Irving,Texas
Summary
Dynamic Technical Program Manager with extensive experience at Citi Bank, recognized for expertise in risk assessment and compliance auditing. Demonstrated ability in stakeholder management and enhancing cybersecurity resilience through strategic remediation efforts. Proficient in vulnerability assessment and technical writing, delivering significant improvements in IT governance and security frameworks. Career aspiration includes leading transformative projects that drive organizational security initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Program Manager (IT Issues Management)
Citi Bank
03.2022 - 02.2025
- Identification and documentation, root cause analysis, remediation planning, status monitoring and reporting, and closure activities
- These activities will be conducted in close partnership with the Technology Issue Owners and Coordinators
- Support the execution of a Quality Review process of self-identified and external issues identified by all Risk Segments to ensure root cause is properly identified and corrective action plans are sufficiently designed to remediate the risk identified
- Execute validation of High Priority Issues and CAPs, self-identified issues and external issues owned by IRM to ensure the risk was mitigated as intended, sustainability periods were observed, and that sufficient evidence was provided to support completion
- Prepare detailed work papers which evaluate the design and operating effectiveness of controls, assess identified risk(s), and determine if the risk(s) has been mitigated in accordance with internal guidelines and standards
- Proactively monitor assigned book of work for changing risks, timely execution/completion, and required management updates
- Identifying the Technology Owner for an issue and engaging key stakeholders from Information Security, Risk Control, Compliance, Legal, Finance and other relevant support functions as appropriate throughout the issue management process
- Facilitating the initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools
- Spearheaded the identification and recommendation of compensating controls in alignment with ISO 27001 and internal Global Issue Management procedures standards, enhancing cybersecurity resilience across the organization
- Providing insight and consultative support to the Technology Issue Owner on remediation approaches, timelines, and compensating controls
- Supporting the Technology Issue Owner by monitoring Corrective Action Plans (CAPs) and deliverables to ensure issues are resolved and remediated within control limits in the expected timeframes
- Worked with application development team to create a Corrective Action Plan to enhance the remediation of vulnerabilities identified within the application
- Document work is completed by preparing work papers
- Expedited issue resolution processes ensuring timely closure of escalations within established timeframes and effectively communicated root causes and remediation activities to relevant stakeholders
- Perform special projects, critical process reviews, administrative activities and special investigations as necessary
- Discussed the remediation process on past security vulnerabilities with the App team by creating the 4 Cs (Concern, Cause, Consequences and Context) of issues identified and opened
IT Audit
Tech Mahindra
Plano, TX
06.2018 - 02.2022
- Conducted an IT compliance audit to assess and evaluate risks and internal controls, safeguard assets, and analyze IT controls relevant to operating procedures and financial reporting.
- Assisted in the design, performance, and documentation of information systems audits.
- Performed an audit of the IT processes (logical access, change management, security protocols) on a routine basis.
- Conducted root cause analysis of vulnerabilities, and coordinated with appropriate stakeholders to remediate audit findings.
- Performed an audit of IT general controls (access control, change management, and IT operations).
- Extracted and documented selected IT control/process information.
- Assist with IT infrastructure audits (network devices, Oracle and SQL databases, and operating systems) and SAP security audit.
- Performed PCI DSS compliance audit.
- Assessed results of testing for the effectiveness of control, and identifying and documenting observations.
- Documented audit findings, and developed thorough and creative recommendations for business and process owners to mitigate identified risks.
- Liaison between external auditors and management.
- Participated in the development and implementation process for continuous monitoring of IT processes to ensure compliance with SOX audit controls.
- Conducted a routine follow-up on the status of outstanding internal audit findings.
IT Auditor
Zifin
Dallas, TX
01.2017 - 06.2018
- Performed information systems audits, which include ITGC testing, application, Controls testing, and IT Infrastructure audit (Operating system, network device, databases)
- Performed ERP systems audit, SOX testing utilizing COBIT and COSO framework
- Performed in-house Application control testing
- Conducted automated internal controls testing in support of the SOX compliance program
- Communicated with the company's external auditors on general computer control related matters and SOX test procedures
- Assisted in the planning, scoping and execution of technology and integrated audits
- Ensured all assigned test work is properly performed and adequately documented in accordance with internal audit policies and procedures
- Tracked, assessed and follow-up on deficiencies/exceptions noted during testing
IT Auditor
Ministry of Finance
Monrovia, Liberia
10.2012 - 09.2016
- Performed information systems audits, which include ITGC testing, application, Controls testing, and IT Infrastructure audit (Operating system, network device, databases)
- Performed ERP systems audit, SOX testing utilizing COBIT and COSO framework
- Performed in-house Application control testing
- Conducted automated internal controls testing in support of the SOX compliance program
- Communicated with the company's external auditors on general computer control related matters and SOX test procedures
- Assisted in the planning, scoping and execution of technology and integrated audits
- Ensured all assigned test work is properly performed and adequately documented in accordance with internal audit policies and procedures
- Tracked, assessed and follow-up on deficiencies/exceptions noted during testing
Education
Masters - IT Project Management
Western Governor University
12-2025
Bachelor of Science -
University of Liberia
Monrovia, LiberiaSkills
- Customer focus
- Agile methodologies
- Technical writing
- Scrum framework
- Equipment oversight
- Stakeholder management
- Risk assessment
- Compliance auditing
- Data analysis
- Effective communication
- Encryption technologies
- Vulnerability assessment
- Threat modeling
- Network security
- Application security
- Attention to detail
- Problem solving
- IT governance
- Information security
- Stakeholder engagement
- Cybersecurity
- Compliance reporting
- Security policies
- Security awareness training
- Identity management
- Cybersecurity frameworks
- Data protection strategies
- Security architecture
- Security analysis
- Security auditing
- Compliance monitoring
- Patch management
- Security information systems
- Problem-solving
Certification
- PMP – Project Management Professional
- CISA – Certified Information Security Auditor
- ITILV4
- CEH
- Security+
Timeline
Technical Program Manager (IT Issues Management)
Citi Bank
03.2022 - 02.2025
IT Audit
Tech Mahindra
06.2018 - 02.2022
IT Auditor
Zifin
01.2017 - 06.2018
IT Auditor
Ministry of Finance
10.2012 - 09.2016
Masters - IT Project Management
Western Governor University
Bachelor of Science -
University of Liberia
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