Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Figueiredo

Boston,MA

Summary

Dynamic professional with a proven track record in customer service and cash handling, exemplified during tenure at Target. Excelled in guest relations and issue resolution, enhancing guest satisfaction through exceptional communication and empathy. Skilled in teamwork and collaboration, significantly contributing to store operations and team support without compromising quality.


Overview

4
4
years of professional experience

Work History

Guest Advocate

Target
08.2024 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.

Cook

Tiny's Restaurant and Lounge
08.2023 - 05.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Cashier

Demoulas Market Basket
08.2020 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Science - Business Administration And Management

Worcester State University
Worcester, MA
05-2028

High School Diploma -

Acton Boxborough Regional Highschool
Acton, MA
06-2024

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations
  • Customer service
  • Issue resolution
  • Product sales
  • Language proficiency
  • Cash handling experience
  • Teamwork and collaboration

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Guest Advocate

Target
08.2024 - Current

Cook

Tiny's Restaurant and Lounge
08.2023 - 05.2024

Cashier

Demoulas Market Basket
08.2020 - 06.2023

Bachelor of Science - Business Administration And Management

Worcester State University

High School Diploma -

Acton Boxborough Regional Highschool

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Daniel Figueiredo