Summary
Overview
Work History
Education
Skills
Contact Information
Insurance Policy
Timeline
Generic

DANIEL FLOOD

Haltom City

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

5
5
years of professional experience
2025
2025
years of post-secondary education

Work History

Assistant Customer Service Manager

Kroger
Haltom City
07.2023 - Current
  • Assisted in training new customer service staff on company policies.
  • Coordinated daily schedules to ensure adequate coverage during peak hours.
  • Handled customer inquiries and resolved issues efficiently and professionally.
  • Monitored inventory levels and placed orders for necessary supplies.
  • Implemented training materials to enhance staff performance and knowledge.
  • Collaborated with management to develop promotional displays and presentations.
  • Maintained a clean and organized front-end environment for customers' convenience.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Resolved escalated customer issues in a timely manner.

Assistant Stage Manager

Whites chapel umc
Southlake
05.2020 - 05.2022
  • Coordinated rehearsal schedules for productions at the community church.
  • Assisted with set design and arrangement for various performances.
  • Managed backstage operations during live events to ensure smooth transitions.
  • Monitored equipment setup and breakdown to ensure safety compliance.
  • Organized props and costumes for easy access during performances.
  • Checked microphone packs before every performance for proper functioning and battery life.
  • Monitored sound levels throughout rehearsals and performances to ensure quality audio output.
  • Responded quickly to any emergency situations that may arise on-stage or backstage.

Education

Cosmetics - Cosmetology

Duvalls School of Cosmetology
Bedford , TX
06.2023 - 05.2024

GED
Keller, TX

Skills

  • Schedule coordination
  • Issue resolution
  • Advanced communication
  • Team collaboration
  • Schedule management
  • Equipment handling
  • Emergency response
  • Staff supervision
  • Set construction
  • Sound equipment setup
  • Event production support
  • Live performance coordination
  • Equipment setup
  • Technical troubleshooting
  • Lighting software
  • Live events
  • Event coordination
  • Program development
  • Stage combat
  • Theatrical lighting
  • Production management

Contact Information

1-877-843-0202, Monday - Friday from 8 a.m. to 8 p.m. ET, 1-800-358-0600

Insurance Policy

REN 3819224 00, 09/12/23, 09/12/24, Daniel Flood, 5613 Coventry Park Dr, Fort Worth, TX, 76117, GEICO Insurance Agency, LLC, One GEICO Blvd, Fredericksburg, VA, 22412, 09/12/23, 09/12/24, $15,000, $100,000, $1,000, $3,000, $190.00, $15.00

Timeline

Assistant Customer Service Manager

Kroger
07.2023 - Current

Cosmetics - Cosmetology

Duvalls School of Cosmetology
06.2023 - 05.2024

Assistant Stage Manager

Whites chapel umc
05.2020 - 05.2022

GED

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