Daniel Flores
Kissimmee,FL
Summary
An energetic and friendly individual with exceptional communication skills and a knack for providing outstanding customer service. Possessing a strong understanding of guest interaction, able to quickly learn and apply new procedures. Goal is to create memorable experiences for customers and contribute positively to the team.
Overview
7
7
years of professional experience
Work History
Theme Park Cast Member
Walt Disney World Parks and Resorts
Orlando, FL
01.2018 - 01.2025
- Elevated food service operations through proper handling techniques, sanitation standards adherence, and timely order preparation at themed dining locations.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Resolved guest concerns professionally, demonstrating empathy and commitment to exceeding expectations.
- Maintained strong knowledge of emergency protocols, responding quickly and effectively during unexpected situations or incidents within the park setting.
- Offered personalized assistance to guests with disabilities or special needs, ensuring an inclusive park experience for all visitors.
- Ensured a consistently memorable atmosphere for guests by participating in daily character performances and meet-and-greet sessions.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
NURSING ASSISTANT DIPLOMA -
ACC HOUSTON COMMUNITY COLLEGE
04.2018
HIGH SCHOOL DIPLOMA -
Hilda Nuñez Henriquez
06.2016
Skills
- Customer Service
- Proficient in Multi-Tasking
- Retail Operations
- Problem-Solving
- Highly motivated
- Strategic Decision-Making
- Problem-solving
- Language fluency
- Customer relations
- Multitasking and organization
- Friendly and positive
- Team motivation
- Outstanding communication skills
- Team leadership
- Customer response
- Effective Workflow Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Contact
Kissimmee, FL 34746
Timeline
Theme Park Cast Member
Walt Disney World Parks and Resorts
01.2018 - 01.2025
NURSING ASSISTANT DIPLOMA -
ACC HOUSTON COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
Hilda Nuñez Henriquez