Daniel Fopma
Ames,IA
Summary
Dependable Maintenance Technician offering 9 years of building maintenance and repair experience. In-depth knowledge of hand and power tool operations, safety protocols and general maintenance. Superior expertise in carpentry, electrical systems and exterior and interior lighting system repair.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Worker/USO HELPER WG-5
National Park Service Yellowstone
Yellowstone National Park County (historical), WY
10.2024 - Current
- Can Run and Diagnose Problems Canyon Village Water and WasteWater Plant
- Sampled and tested wastewater, applied chemical dosing, received chemical shipments, and performed wastewater plant preventive maintenance and minor corrective maintenance.
- Operated water treatment systems to ensure safe drinking water supply.
- Monitored chemical levels and adjusted as needed for optimal treatment.
- Collected samples to assess water quality and tested for pH, hardness and sediment levels.
- Followed EPA and OSHA regulations to maintain safety of water and personnel.
- Utilized hand and power tools for various repair tasks as needed.
- Ensured cleanliness and safety of public restrooms and visitor centers.
- Diagnosed HVAC issues using specialized tools and equipment.
- Installed and maintained boiler systems for optimal performance and safety.
- Collaborated with maintenance teams for routine service schedules and repairs.
Maintenance Technician
Trinity Property Consultants
Ames, IA
07.2023 - 11.2024
- Operated hand and power tools to complete repairs.
- Installed new systems, replacement parts and components to maintain proper operation.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Scheduled preventive maintenance programs to keep equipment in good working condition.
- Dismantled machines, equipment, or devices to access and remove defective parts.
Custodian WG-4
National Park Service Yellowstone
Yellowstone National Park County (historical), Montana
04.2024 - 10.2024
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Notified managers of repair needs or additions to building operating systems.
- Dusted furniture, machines or equipment.
- Performing general maintenance tasks such as painting walls or fixing broken fixtures; changing filters on HVAC units periodically.
HVAC Engineer
Xanterra Parks & Resorts
Death Valley, CA
08.2023 - 04.2024
- Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
- Coordinated with contractors and construction teams on new installations and major repair projects.
- Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
- Conducted air quality tests and recommended solutions for improving indoor air quality in residential and commercial settings.
- Provided technical support and guidance to clients on the operation and maintenance of their HVAC systems.
- Maintained and serviced HVAC systems and refrigeration equipment.
Custodial Maintenance Worker
Iowa State University
Ames, IA
11.2022 - 06.2023
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Checked on building equipment with thorough inspections, handled basic upkeep and reported serious concerns to management.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Completed routine maintenance checks, notifying management of needed repairs.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Supervisor (Maintenance)
Amazon
Bondurant, IA
01.2018 - 11.2022
- Established and enforced clear goals to keep employees working collaboratively.
- Coached staff members to develop long-term career goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Identified needs of customers promptly and efficiently.
- Provided ongoing training to address staff needs.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Developed strong customer relationships to encourage repeat business.
- Improved customer service wait times to mitigate complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
Maintenance Technician
Walmart
Newton, IA
01.2017 - 01.2019
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Customer Service Call Center Representative
Amazon
Ames, IA
01.2017 - 01.2018
- Developed strong customer relationships to encourage repeat business.
- Improved customer service wait times to mitigate complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
HVAC Technician
Family Own Business
Lynnville, IA
01.2014 - 12.2016
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Installed, maintained and repaired commercial refrigeration systems.
- Analyzed, modified and repaired digital control systems.
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
Septic Cleaner
Dan's Heating and Cooling
Lynnville, Iowa
01.2013 - 10.2015
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Monitored and documented environmental conditions in the cleanroom environment such as temperature, humidity, air pressure, air velocity, particle count and microbial levels.
- Worked closely with Quality Assurance personnel to review test results from environmental monitoring samples.
- Completed routine maintenance and repair.
Education
Bachelor of Science - HVAC Installation And Repair
Des Moines Area Community College
Ankeny, IA05.2016
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Electrical Certification
- Attention to Detail
- Customer Service
- HelpDesk Support
Languages
English
Professional
Spanish
Limited
Japanese
Limited
Certification
- WYOMING WASTEWATER Operator LEVEL 1 -Pending Training Hours Certificate -2025
- OSHA-10 Training - 2022
- Sacda Certified -2017
- Residential Plumbing Certified -2019
- Licensed HVAC-R - 2019
- Boiler License Iowa - 2020
- Microsoft Office Specialist (MOS) - 2021
- Licensed AWS TECH- 2020
- Certified Non-Denominational Minster - 2021
- Building Maintenance and Construction-Certificate DMACC,2020
- Licensed Certified Pool Operator - 2023
- C++ Certfied Coder -2018
- EPA 608 Type Universal - 2019
- Septic Pump Certified - 2014
- NPS Operational Leadership -2024
- NPS Heavy Equipment Certified- 2024
Timeline
Maintenance Worker/USO HELPER WG-5
National Park Service Yellowstone
10.2024 - Current
Custodian WG-4
National Park Service Yellowstone
04.2024 - 10.2024
HVAC Engineer
Xanterra Parks & Resorts
08.2023 - 04.2024
Maintenance Technician
Trinity Property Consultants
07.2023 - 11.2024
Custodial Maintenance Worker
Iowa State University
11.2022 - 06.2023
Supervisor (Maintenance)
Amazon
01.2018 - 11.2022
Maintenance Technician
Walmart
01.2017 - 01.2019
Customer Service Call Center Representative
Amazon
01.2017 - 01.2018
HVAC Technician
Family Own Business
01.2014 - 12.2016
Septic Cleaner
Dan's Heating and Cooling
01.2013 - 10.2015
Bachelor of Science - HVAC Installation And Repair
Des Moines Area Community College