Daniel Formuh
Woodbridge,Virginia
Summary
A multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Program Manager
AlmostHome Residential Services LLC
10.2022 - 07.2024
- Participated in intake activities and put in place all necessary records to this effect in collaboration with top management.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Interacted with clients, families and support coordinators to identify program needs and requirements.
- Addressed technical, financial, and operational concerns by working with team members, directors and the administrator.
- Coached team members on productivity strategies to accomplish program goals.
- Carried out administrative and as well as daily program operations and ensured compliance with policies and regulations.
- Facilitated orientation sessions with new recruits and conducted one-on-one trainings to educate team members.
- Demonstrated strong writing and presentation skills in developing deliverables such as Part Vs, Quarterlies and Comprehensive Reports for clients.
- Identified program obstacles and communicated possible impacts to team and administration.
- Identified, requested, purchased and maintained an up-to-date inventory of groceries and house supplies.
- Evaluated employee performance on a monthy basis and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing behavioral concerns from individuals.
- Scheduled appointments, ensured individuals attended, followed up treatment and recommendations, and appropriately documented them.
- Monitored and followed up on health, safety and behavioral concerns and ensured they were well managed, appropriately reported and documented in a timely manner.
- Transported individuals to health appointments and also for community engagement activities.
- Reviewed daily support notes and charts entered by DSPs and ensured they aligned with individuals' ISP.
- Conducted weekly medication reviews, placed orders, followed up supplies and ensured prescribed medications, including C² medications are always available and safely kept and administered and recorded.
- Reviewed individuals' ISP and medical binders and ensured they were always up to date.
- Conducted daily walkthroughs to ensure programs always met compliance standards.
- Identified maintenance concerns and ensured they were repaired in a timely manner.
- Worked closely with directors to elaborate monthy staffing schedules, monitored call-outs and ensured continuous coverage.
- Cultivated positive rapport with fellow employees to boost company's morale and promote employee retention via monthly staff meetings.
- Successfully managed budgets and allocated resources to maximize productivity and profitability, and kept clear and up to date records of monthy expenses, including house and individuals' petty cash.
- Elaborated monthly activity calendars for assigned programs as well as for each individual, and ensured community engagement activity options were incorporated as per their ISPs.
- Used job expertise, customer service skills and analytical nature to resolve client/family concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Actively attended monthly staff meetings, and at times took down minutes.
- Conducted weekend on-call activities as scheduled by management and made recommendations to ensure general compliance.
- Acted as an ambassador of the company by engaging on sensitizations about the company to various stakeholders.
Education
Bachelor Of Science - Sociology And Anthropology
University of Buea
South West Region, Cameroon 07.2008
Skills
- Quality Assurance
- Operations Management
- Customer Service
- Personnel Management
- Professional writing
- OSHA Compliance
- Program Reviews
- Scheduling and Planning
- Performance monitoring
- Problem-Solving
- Good Judgment
- Flexible and Adaptable
- Attention to Details
- Training and Development
- Documentation proficiency
- Team leadership and direction
- Critical Thinking
- Work Delegation
- Employee Scheduling
- Team Management
- Resource Management
Timeline
Program Manager
AlmostHome Residential Services LLC
10.2022 - 07.2024
Bachelor Of Science - Sociology And Anthropology
University of Buea
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