Daniel Frances-Gonzalez
Bayonne,NJ
Summary
Accomplished Interpreter with a proven track record at Cyracom Intl, adept in fluent bilingualism and cross-cultural communication. Excelled in enhancing client satisfaction and confidentiality, showcasing exceptional professional ethics and intercultural sensitivity. Achieved significant improvements in patient outcomes and legal representations through precise and empathetic interpretation services.
Overview
5
5
years of professional experience
Work History
Interpreter
Language Services Associates Inc.
07.2022 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through phone to facilitate communication between parties unable to understand each other.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Collaborated with legal teams to deliver clear court interpretations, ensuring proper representation for non-English speaking clients.
- Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
Interpreter
Cyracom Intl
04.2019 - 06.2022
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Interpreted remotely through phone to facilitate communication between parties unable to understand each other.
- Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
- Collaborated with legal teams to deliver clear court interpretations, ensuring proper representation for non-English speaking clients.
- Enhanced communication by providing accurate and timely interpretations for clients in various industries.
- Increased client satisfaction by delivering high-quality interpretation services tailored to specific industry needs.
Education
No Degree - General Studies
University of Puerto Rico - Rio Piedras
San Juan, Puerto RicoHigh School Diploma -
Ana J. Candelas
Cidra, Puerto RicoSkills
- Fluent Bilingualism
- Client Support
- Professional ethics
- Client Confidentiality
- Cross-cultural communication
- English, Spanish Fluency
- Terminology Management
- Note-taking Techniques
- Memory retention
- Intercultural Sensitivity
- Attention to Detail
- Confidential Information Protection
Timeline
Interpreter
Language Services Associates Inc.
07.2022 - Current
Interpreter
Cyracom Intl
04.2019 - 06.2022
No Degree - General Studies
University of Puerto Rico - Rio Piedras
High School Diploma -
Ana J. Candelas