Daniel Frazier
Knoxville,TN
Summary
Dynamic leader with proven success in crew oversight and customer satisfaction at Servpro. Skilled in multitasking, organization, and proactive problem solving, with a knack for developing strategies that enhance operational efficiency and brand awareness. Excelled in safety guidelines enforcement and team management, ensuring high-quality service delivery and increased customer base.
Overview
6
6
years of professional experience
Work History
Crew Leader
Servpro
2018.08 - 2023.12
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Owner Operator
Greener Side Lawn and Remodeling
2017.08 - 2023.11
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Education
Diploma - High School
Grace Christian Academy
Knoxville, TN05.2013
Skills
- Crew oversight
- Safety Guidelines
- Multitasking and Organization
- Crew Management
- Work Planning and Prioritization
- New Hire Training
- Documentation And Reporting
- Issue Troubleshooting
- Verbal and written communication
- Proactive Problem Solving
- Delegating Work
- Team Management
- Task Prioritization
Additional Information
References:
Cody Taylor 865-235-2456
Bobby Law 865-254-5081
Chey Barlow 865-684-0866
Timeline
Crew Leader
Servpro
2018.08 - 2023.12
Owner Operator
Greener Side Lawn and Remodeling
2017.08 - 2023.11
Diploma - High School
Grace Christian Academy
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