DANIEL FREDERIQUE
Miami,FL
Summary
Energetic and personable service professional with 5+ years of experience in fast-paced hospitality and guest-facing roles, including fine dining, fast casual, luxury tourism, and sales. Adept at upselling, conflict resolution, and using modern POS systems (Clover). Proven ability to manage high-volume traffic with a calm demeanor, teamwork, and excellent attention to detail. Bilingual in English and Spanish.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Inside Sales Rep
Gourmet Food International
Miami, FL
11.2024 - Current
- Guided clients through product selection and order placement.
- Used sales and upselling strategies to consistently exceed order value targets.
- Resolved service issues quickly, ensuring ongoing customer loyalty.
Front Desk Agent / Hospitality Associate
Casa Blanca Condominium
Miami Beach, FL
01.2024 - 11.2024
- Provided concierge-level service to high-net-worth residents and guests.
- Resolved conflicts diplomatically while maintaining a polished front-of-house appearance.
- Trained new hires in hospitality protocol and guest interaction.
Server / Cashier
Chuzami Fast Food
Miami, FL
11.2022 - 01.2024
- Operated the Clover POS system to manage and close high-volume orders with 100% drawer accuracy.
- Delivered fast, friendly service in a high-pressure, time-sensitive setting.
- Memorized the menu and made confident, strategic recommendations to boost order value.
Yacht Attendant / Server
Miami Boat Tours
Miami, FL
06.2020 - 11.2022
- Delivered high-end food and beverage service aboard luxury charters.
- Handled special requests and VIP guests with professionalism and grace.
Education
Bachelor of Arts - Artificial Intelligence
Miami Dade College
Miami, FL05-2027
Associate of Arts - Business Management
Miami Dade College
Miami, FL04.2025
Skills
- POS Systems (Clover, Toast)
- Table Service & Bussing
- Customer service
- Sales strategies
- Upselling & Suggestive Selling
- Guest Relations & Complaint Resolution
- Team Collaboration & Shift Coordination
- Food Safety & Sanitation
Certification
- Florida Food Handler Certificate
- CPR & AED Certified
Timeline
Customer Service Inside Sales Rep
Gourmet Food International
11.2024 - Current
Front Desk Agent / Hospitality Associate
Casa Blanca Condominium
01.2024 - 11.2024
Server / Cashier
Chuzami Fast Food
11.2022 - 01.2024
Yacht Attendant / Server
Miami Boat Tours
06.2020 - 11.2022
Bachelor of Arts - Artificial Intelligence
Miami Dade College
Associate of Arts - Business Management
Miami Dade College
Similar Profiles
RENE CORDERORENE CORDERO
Operations Manager at Gourmet Food InternationalOperations Manager at Gourmet Food International
Ferdinand WorthyFerdinand Worthy
Sanitation Worker at Gourmet Food InternationalSanitation Worker at Gourmet Food International
Reyhan Berre PekerReyhan Berre Peker
Design & Marketing Specialist at Original Gourmet International Food CompanyDesign & Marketing Specialist at Original Gourmet International Food Company
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center
Priscila EscamillaPriscila Escamilla
Child Development Specialist at University of MiamiChild Development Specialist at University of Miami