Devona Brown
ATLANTA,GA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
Work History
MyChart Online Service Support Freelance
Intermountain Health
Atlanta, Ga
01.2026 - Current
- Guided patients in effectively navigating MyChart EPIC systems to enhance user experience., Facilitated account creation and recovery for elderly patients, improving their access to online services.
- Provided customer service and de-escalated complaints, enabling users to utilize self-service tools more effectively.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Server
Nouveau Bar & Grill
College Park, Ga
01.2023 - 01.2026
- Demonstrated three years of experience in food service, thriving in fast-paced environments while ensuring friendly and efficient service.
- Upsold menu items and recommended pairings to elevate dining experiences for customers.
- Provided excellent customer service in fast-paced dining environment at Nouveau Bar & Grill.
- Managed food and drink orders accurately and efficiently for diverse clientele.
- Collaborated with kitchen staff to ensure timely delivery of meals and beverages.
Waxer
European Wax Center
Atlanta, Ga
01.2017 - 01.2020
- Provided exceptional waxing services that enhanced client satisfaction and comfort.
- Conducted client consultations and offered tailored product recommendations, fostering loyalty through personalized care.
- Provided exceptional waxing services to clients in a fast-paced environment.
- Maintained cleanliness and organization of waxing stations and treatment rooms.
- Educated clients on post-wax care and skin maintenance practices.
Specialist
Inc
Philadelphia, Pa
01.2012 - 01.2016
- Retail Specialist experienced in Facilitated high-end consumer electronic sales by engaging customers and demonstrating product features in a retail environment..
- Created exceptional customer experiences by delivering personalized solutions that enhanced satisfaction.
- Passionate about Simplified complex product features for customers, ensuring they understood the benefits and usage of each item. in an easy to understand.
Education
Esthetics license -
Jean Madeline Aveda Institute
Philadelphia, PaSkills
- EPIC systems navigation
- EPIC charting
- Customer service
- Conflict resolution
- Product recommendations
- Upselling techniques
- Clover and Toast POS
- Attention to detail
- Strong work ethic
- Effective communication
- Menu expertise
Timeline
MyChart Online Service Support Freelance
Intermountain Health
01.2026 - Current
Server
Nouveau Bar & Grill
01.2023 - 01.2026
Waxer
European Wax Center
01.2017 - 01.2020
Specialist
Inc
01.2012 - 01.2016
Esthetics license -
Jean Madeline Aveda Institute