Daniel Frisbey

2021 - 2025 | Sr. Manager of Operations

• Oversaw effective communication and resolution of client and vendor needs. Proactively managed stakeholder expectations and facilitated timely problem resolution to ensure high levels of client satisfaction.
• Reviewed and validated Blu-ray & DVD QC reports, ensuring accuracy in verbiage, formatting, and content. Proactively identified and resolved any discrepancies, ensuring all reports met established standards.
• Generated detailed work orders for quality control projects, aligning with client specifications and expectations.
• Prioritized and allocated assignments to operators, ensuring that the team consistently meets or exceeds client deadlines.
• Performed quality control tasks, ensuring that all work is completed to the highest standards and in compliance with client requirements.

2012 - 2021 | Supervisor & Manager of Mastering Operations

• Ensured that both physical and digital media met established quality standards through thorough inspection and review processes.
• Analyzed and verified QC reports for mastering-level digital and physical media, summarizing results to identify and communicate quality issues efficiently.
• Managed asset delivery timelines, consistently meeting strict project deadlines.
• Trained and supervised QC operators, providing guidance in the evaluation and assessment of media quality.

2007 - 2012 | Vault Coordinator

• Administered the management of all physical assets using FileMaker Pro, including barcoding, scanning, and systematic organization of tapes, discs, and hard drives within a secure vault environment.
• Ensured the secure and accurate handling of data by burning images to discs, labeling, and transferring files to external drives, while conducting virus scans on all incoming hard drives.
• Coordinated the receipt and tracking of packages and provided responsive support to incoming phone inquiries.
• Maintained precise documentation of all client disc destruction in accordance with confidentiality and data handling protocols.