Daniel Gamez

Leverage in-depth hardware knowledge (CPU, GPU, RAM, storage, motherboards) to explain features and benefits

Demonstrate products hands-on and translate technical specs into clear, user-friendly advice

Conduct needs assessments to match customers with the right desktops, laptops, peripherals, and support plans

Upsell complementary products and services (monitors, docking stations, extended warranties, on-site support)

Deliver exceptional customer service—managing diverse needs, maintaining empathy, and ensuring satisfaction

• Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
• Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
• Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
• Offered guidance to consumers on purchasing mobile phone accessories.

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Tested systems, noting issues and completing preventive maintenance.
• Liaised with internal departments to optimize productivity and efficiency.
• Worked with diverse types of weather and ground conditions.