Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Garcia

Las Vegas,NV

Summary

Proven track record of enhancing customer service and team efficiency at New York New York Casino, leveraging skills in multitasking and problem-solving. Excelled in fast-paced environments, mastering basic mixology and sanitation, while boosting team productivity as a CSR Supervisor at Surherland Global Services. Demonstrated exceptional attention to detail and collaboration, contributing to seamless operations and guest satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Barback

New York New York Casino
2023.09 - Current
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Replaced empty kegs and soda syrups.
  • Assisted in setting up and breaking down bar area for special events.
  • Delivered food to customers at bar and tables.
  • Learned how to make wide variety of mixed drinks.
  • Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
  • Greeted customers and provided friendly, knowledgeable service.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.

Bar Porter

New York New York Casino
2022.07 - 2023.09
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Exceled in multitasking under pressure during busy periods while maintaining composure and providing excellent service.
  • Strengthened teamwork through clear communication with all staff members to ensure seamless service delivery.
  • Contributed to team success by training new bar porters on proper procedures, policies, and best practices.

CSR Supervisor

Surherland Global Services
2016.09 - 2022.07

RTA (real time analyst)

Make sure workers are productive during their shift

Adjust timesheets

Create schedules for 70+ employees to meet business demands

Education

Business Administration -

College of Southern Nevada
Las Vegas, NV

General Studies -

Eldorado Hogh School
Las Vegas, NV
03.2016

Skills

  • Efficient multitasking
  • Cleaning and sanitation
  • Cleanliness Maintenance
  • Flexible Schedule
  • Basic mixology
  • Fast-Paced Environment
  • Attention to Detail
  • Time Management
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Safe Food Handling
  • Guest service

Certification

Union Bartenders Local 165 certificate.

Timeline

Barback

New York New York Casino
2023.09 - Current

Bar Porter

New York New York Casino
2022.07 - 2023.09

CSR Supervisor

Surherland Global Services
2016.09 - 2022.07

Business Administration -

College of Southern Nevada

General Studies -

Eldorado Hogh School

Union Bartenders Local 165 certificate.

Daniel Garcia