Daniel Garza
Edinburg,TX
Summary
Professional Summary
Dedicated and detail-oriented Fiber Technician with over 13 years of experience in fiber optic and cable systems, troubleshooting, and system repairs. Proven expertise in project coordination, fiber splicing, and technical report writing. Strong problem-solving abilities and a collaborative team player, consistently delivering solutions that improve service quality and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Field Inspector & Fiber Technician
H-Town Fiber
Houston, TX
05.2024 - Current
- I specialize in fiber splicing and utilize Fiber Management for precise project execution
- Serve as the Field Inspector on fiber optic construction projects, ensuring that fiber cable is constructed properly and meets all project requirements
- Coordinate various activities on the project, ensuring seamless collaboration between teams
- Maintain detailed field records of installed fiber cable, ensuring accuracy and compliance with project standards
Field Service Technician 5
Spectrum Charter
Pharr
08.2021 - 01.2024
- Performed installation, connection, and troubleshooting of residential and commercial cable, Internet, and phone services
- Conducted comprehensive system testing using tools such as voltOHM meters and spectrum analyzers
- Executed precise adjustments to signal levels and conducted inspections to ensure system integrity
- Provided hands-on instruction to customers on the use of service-package equipment and addressed technical inquiries
- Successfully upsold additional services and products, contributing to increased company revenue
- Installed data and phone connections, ensuring robust connectivity between poles and buildings
Field Service Technician
Spectrum Charter
Pharr
03.2017 - 08.2021
- Authored detailed performance and quality assurance reports, providing insights for continuous improvement
- Collaborated closely with supervisors and management to resolve complex technical issues and ensure service standards
- Conducted root cause analysis of deviations and non-conformities, implementing corrective and preventive actions
- Spearheaded quality inspections, ensuring compliance with project expectations and customer satisfaction
- Installed Voice over Internet Protocol (VoIP) telephone services, and both wired and wireless internet networks
- Managed service calls and on-call services, providing timely and effective solutions for residential customers
- Performed underground cable installations, integrating internet, phone, and cable services for comprehensive customer solutions
Field Service Technician
Time Warner Cable
Pharr
08.2011 - 03.2017
- Installed Voice over Internet Protocol (VoIP) telephone services, and wired and wireless internet networks.
- Managed service calls and on-call services, providing timely and effective solutions for residential customers.
- Performed underground cable installations, integrating internet, phone, and cable services for comprehensive customer solutions.
Education
Associate of Applied Science - Broadband Technology
Arapahoe Community College
COSkills
- Fiber Splicing
- Vetro Fiber Management
- System Repairs
- Troubleshooting
- Technical Report Writing
- Device Configuration
- Maintenance
- Customer Instruction
- Support
- Problem Diagnosis
- Resolution
- Equipment Installation
- Optimization
- Collaborative Teamwork
- Critical Thinking
- Organizational Skills
- Strong Work Ethic
Hobbies and Interests
- Fishing: Enjoy spending time outdoors, appreciating the tranquility and challenge of fishing, which sharpens my focus and patience.
- Reading: Passionate about reading, particularly in areas of technology and personal development, to stay informed and continuously improve my skills.
- BBQ: Enthusiastic about BBQ, relishing the process of preparing and sharing meals with friends and family, which fosters a sense of community and relaxation.
Timeline
Field Inspector & Fiber Technician
H-Town Fiber
05.2024 - Current
Field Service Technician 5
Spectrum Charter
08.2021 - 01.2024
Field Service Technician
Spectrum Charter
03.2017 - 08.2021
Field Service Technician
Time Warner Cable
08.2011 - 03.2017
Associate of Applied Science - Broadband Technology
Arapahoe Community College
Similar Profiles
Varun SinhaVarun Sinha
Network Architect at Crown Castle Fiber / Lightower Fiber NetworksNetwork Architect at Crown Castle Fiber / Lightower Fiber Networks
TIsha JournetTIsha Journet
Sales Support Specialist at ONTRAC/FIBER MEDIA - LUS FIBERSales Support Specialist at ONTRAC/FIBER MEDIA - LUS FIBER
S. Sai Rekha PravallikaS. Sai Rekha Pravallika
Assistant Manager Technical at Telangana Fiber Grid Corporation Limited (T-FIBER)Assistant Manager Technical at Telangana Fiber Grid Corporation Limited (T-FIBER)
Jonathan SeguraJonathan Segura
Field Technician at Industrial Thermal ServiceField Technician at Industrial Thermal Service
Odalys Lozoya-Arciniega, CSROdalys Lozoya-Arciniega, CSR
Internship at 404th District Court; 444th District Court; 103rd District Court; 138th District Court; Cameron County Court at Law #1Internship at 404th District Court; 444th District Court; 103rd District Court; 138th District Court; Cameron County Court at Law #1