Aaron Jackson
Greenville,NC
Summary
Achieved positive community engagement outcomes through dedicated volunteer efforts and leadership. Balanced professional and personal responsibilities effectively while maintaining high standards. Made sound decisions under pressure and remained composed in stressful situations. Extracted critical information through targeted questioning and comprehensive document review. Cultivated respectful and tactful relationships with individuals during five years in the department of corrections.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Sr. Fiber Technician
Avient
09.2024 - Current
- Installed and set up fiber optic networks, connecting various equipment for seamless operation.
- Troubleshot issues, identified and fixed faults, ensuring optimal performance.
- Performed tests to verify proper signal levels and data transmission quality.
- Gained knowledge of fiber optics, network protocols, and splicing techniques through hands-on experience.
Weyerhaeser Wood Plant
11.2023 - 09.2024
- Assisted Produced dimensional lumber to panels and engineered wood products.
- Assisted in Loading trucks and rail cars using a forklift.
- Maintained accurate records of all inventory movements
- Ensured safety procedures
- Assisted in transporting materials between storage areas
- Inspected loads prior to lifting to determine weight distribution and stability
Officer
Department Of Correction
06.2018 - 10.2023
- Monitored inmate behavior to maintain order and enhance safety within the prison.
- Planned investigations of offenders cells and prison grounds to detect contraband.
- Assisted in apprehending and arresting Escape offenders
- Resolved inmate disputes using persuasive and tactful communication to promote a peaceful environment.
- Oversaw offender work assignments, ensuring adherence to prison protocols and facilitating rehabilitation.
- Monitored inmate activities
- Enforced city ordinances and regulations during emergency situations.
Help Desk
United States Coast Guard
02.2017 - 05.2018
- Provided first line technical support to end users via phone, email, or ticketing system.
- Assisted in diagnosing and resolving hardware, and network issues in a timely manner.
- Documented and tracked help desk tickets in a ticketing system, ensuring accurate records of all interactions for better issue resolution.
- Collaborated with IT staff to identify and implement process improvements, enhancing support efficiency.
- Created and maintained knowledge base articles and user guides, enabling self-service support for end users on IT systems.
- Raised unresolved issues to the appropriate support teams for further assistance.
Education
MBA - Business Administration And Management
North Carolina Central University
Durham, NC05-2021
Bachelor of Science - Sport Management and Administration
Elizabeth City State University
Elizabeth City12-2014
Skills
- Fiber optics
- Fiber optic design
- Fiber splicing
- Fiber optic testing
- Network configuration
- Splicing techniques
- Troubleshooting issues
- Issue resolution
- Process improvement
- Problem solving
- Critical thinking
- Attention to detail
- Team collaboration
- Decision making
- Dispute mediation
Certification
- Comptia Security +
- CPR
References
- Kendale, Leary, Systems Engineer, learykendale@yahoo.com, 252-202-7408, United states Coast Guard
- Denzel, Biggs, Database Administrator, 199biggs@gmail.com, 252-377-2431, United states Coast Guard
- George, Felton JR, Merchandiser, felton40@hotmail.com, 252-312-7483, Fedex
LANGUAGES
English
Timeline
Sr. Fiber Technician
Avient
09.2024 - Current
Weyerhaeser Wood Plant
11.2023 - 09.2024
Officer
Department Of Correction
06.2018 - 10.2023
Help Desk
United States Coast Guard
02.2017 - 05.2018
MBA - Business Administration And Management
North Carolina Central University
Bachelor of Science - Sport Management and Administration
Elizabeth City State University