Haylea Jeffords
Macon,GA
Summary
Effective at completing inside and outside installation work with speed, efficiency and accuracy. Knowledgeable about pulling cable, setting up devices and establishing networks. Proficient in time management, planning and recordkeeping. Capable Telecommunications Technician experienced in installing high-speed data, video and voice equipment. Highly organized and hardworking with remarkable work ethic and diligent nature.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fiber Optic Technician
National On Demand
04.2024 - Current
- Installed, set up and repaired devices and system components.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Anticipated and analyzed common connectivity workflow problems.
- Laid out cabling plans and ran through buildings to desired locations.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Lead Fiber Optic Technician/Splicing Technician
Clearwave
07.2020 - 04.2024
- Maintained high-volume workload within fast-paced environment and consistently meeting performance benchmarks.
- Upheld high-quality standards in all aspects of work, adhering to industry guidelines for the installation and maintenance of fiber optic systems.
- Improved customer satisfaction with efficient installation of fiber optic equipment for residential and commercial clients.
- Boosted operational efficiency through timely acquisition and allocation of necessary resources including tools, equipment, and materials.
- Minimized signal loss by skillfully splicing and terminating various types of optical fibers.
- Optimized system performance with thorough testing and analysis of fiber optic networks postinstallation.
- Reduced downtime by promptly identifying and resolving issues in fiber optic networks.
- Contributed to company reputation with professional communication skills when interfacing with clients during installations or follow-up visits.
- Setup and operated all equipment according to manufacturers' instructions to maximize precision and functionality.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Enhanced network performance by installing, maintaining, and troubleshooting fiber optic systems.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Maintained accurate records of completed projects, inventory usage, and equipment maintenance for future reference and budgeting purposes.
- Provided root cause analysis on fiber optics light sources and remedied problems alone or with skilled team members.
- Documented procedures such as calibration of optical or fiber optic equipment.
- Collaborated with other departments such as engineering, construction, or outside plant teams to ensure smooth execution of projects involving multiple stakeholders across the organization.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
Manager on Duty
Googoo Carwash
01.2017 - 06.2020
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Trained employees in essential job functions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
No Degree - Paramedicine
Wiregrass Georgia Technical College
Waycross, GAHigh School Diploma -
Ware County High School
Waycross, GA05.2015
Skills
- Fiber Optics
- Repair
- Telecommunications
- Network Troubleshooting
- Cabling
- Data Collection
- Test Equipment
- Troubleshooting Technical Issues
- Network Testing
- Fiber Testing
Accomplishments
- Selected to travel to other states for training in fiber optics
- Awarded with company vehicle , laptop and cell phone.
- Supervised team of 6+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Fiber training for splicing.
Timeline
Fiber Optic Technician
National On Demand
04.2024 - Current
Lead Fiber Optic Technician/Splicing Technician
Clearwave
07.2020 - 04.2024
Manager on Duty
Googoo Carwash
01.2017 - 06.2020
No Degree - Paramedicine
Wiregrass Georgia Technical College
High School Diploma -
Ware County High School
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