Daniel Gebremichael
Tampa,FL
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
23
23
years of professional experience
Work History
Bartender/Server
Cigar City Brewing
Tampa, FL
04.2021 - Current
- Duties included providing efficient and hospitable service to patrons. We are also encouraged to create an atmosphere of warmth and conviviality. In addition to focusing on the guest experience, a key element of working at a craft brewpub is not only a general understanding of beer, but also knowledge of the brewing process itself. Sharing this knowledge with our guests is such a rewarding aspect of our profession.
Marketing/Customer Representative
Green Line Title
Tampa, FL
04.2020 - 04.2021
- Marketing Rep duties included drafting contact lists, direct business to business marketing as well as marketing to real estate agents at open houses. Additional responsibilities included drafting online marketing campaigns (through Constant Contacts) in addition to providing client support through our closing software (Qualia).
Bartender/Tour Guide
Cigar City Brewing
Tampa, FL
04.2018 - 03.2020
- Barback responsibilities included: changing kegs, bussing tables, washing glassware, cleaning lines, organizing the walk-in cooler and many other minor tasks associated with the general maintenance and upkeep of a busy, high-volume tasting room. As Tour Guides we conducted guided tours around our facility while explaining the history and operations of one of the preeminent breweries in the Tampa Bay Area.
Server Assistant/Barback
Shula’s Steakhouse
Tampa, FL
02.2018 - 03.2018
- Duties primarily consisted of running food to the bar, replenishing ice, beer, glassware, and silverware; In addition to collecting and cleaning glassware and maintaining the overall cleanliness of the bar area.
Food Runner/Busser
Tampa Bay Brewing Company
Tampa, FL
10.2017 - 02.2018
- As a food runner/busser duties included: clearing off and wiping down tables, running food out to customers, and making sure that bar and service areas were well stocked with ice and glassware, all while coping with the demands of working in the fast-paced environment of a prominent and renowned local restaurant.
Packaging Technician
Cigar City Brewing
Tampa, FL
03.2017 - 10.2017
- Duties as a packaging technician included: washing kegs, filling kegs, operating a canning and bottling line, and cleaning and organizing materials and equipment in a large craft beer production facility.
Barback
Cigar City Brewing
Tampa, FL
04.2016 - 03.2017
- Responsibilities included: changing kegs, bussing tables, washing glassware, cleaning lines, organizing the walk-in cooler and many other minor tasks associated with the general maintenance and upkeep of a busy, high-volume tasting room.
Skycap
Prospect of Tampa
Tampa, FL
01.2003 - 04.2016
- Duties as a skycap included: providing fast and efficient curbside check-in, assisting inbound and outbound wheelchair passengers to their required destination, helping passengers in baggage claim transport their luggage, and acting as a liaison facilitating interactions between customers and their respective airlines.
Education
B.A. - Philosophy
University of South Florida
01-2005
Skills
- Proficient in Microsoft Word, PowerPoint, Excel
- Proficient in Google Sheets and Docs
- Excellent interpersonal communication skills
- Organized and with an eye for detail
- Customer service
- Active listening
- Critical thinking
- Strong work ethic
- Guest engagement
Timeline
Bartender/Server
Cigar City Brewing
04.2021 - Current
Marketing/Customer Representative
Green Line Title
04.2020 - 04.2021
Bartender/Tour Guide
Cigar City Brewing
04.2018 - 03.2020
Server Assistant/Barback
Shula’s Steakhouse
02.2018 - 03.2018
Food Runner/Busser
Tampa Bay Brewing Company
10.2017 - 02.2018
Packaging Technician
Cigar City Brewing
03.2017 - 10.2017
Barback
Cigar City Brewing
04.2016 - 03.2017
Skycap
Prospect of Tampa
01.2003 - 04.2016
B.A. - Philosophy
University of South Florida