Daniel Gilbert
Clifton,NJ
Summary
Results-oriented Retail and Operations Leader with expertise in enhancing customer service and coaching associates in fast-paced environments. Proven background in store leadership, team supervision, and cross-functional coordination. Skilled in resolving customer issues and driving teams to achieve service and operational objectives.
Overview
1
1
Certification
1
1
year of post-secondary education
22
22
years of professional experience
Work History
Dispatcher/Supervisor
Breakaway Logistics LLC
01.2026 - Current
- Coordinated staffing, route coverage, and operational readiness across shifts.
- Supervised daily schedules and assigned work to enhance team execution and meet operational goals.
- Resolved scheduling, equipment, and staffing issues to maintain operational continuity and support team efficiency.
- Led daily safety communications and reinforced workplace procedures to ensure compliance and promote a safe work environment.
- Communicated with associates and site managers to address service and workflow needs.
Customer Experience Manager
Home Depot
07.2015 - 01.2026
- Led customer experience across front-end, sales floor, and service desk operations.
- Coached and developed associates, enhancing service and sales execution on the floor.
- Resolved customer concerns promptly, fostering satisfaction and loyalty among clients.
- Partnered with store leadership and merchandising teams to improve customer flow.
- Monitored performance trends and reinforced standards, driving alignment with sales goals.
Inventory/Sales Associate
Walmart
Teterboro, New Jersey
03.2014 - 09.2019
- Managed inventory levels and restocked shelves as needed.
- Conducted inventory audits to ensure product accuracy.
- Managed inventory levels and restocked shelves.
- Executed price changes within the system when required by management.
- Created labels for incoming merchandise and updated existing inventories accordingly.
- Assisted customers with product selection and inquiries.
- Collaborated with team members to improve customer service.
- Executed price changes within the system.
- Trained new staff on store policies and procedures.
Sanitation Worker
Employee United
07.2012 - 01.2013
- Executed sanitation tasks to ensure a clean and organized workplace.
- Managed product counts and order support to ensure inventory accuracy.
- Adhered to workplace safety standards while facilitating daily operational needs.
Sanitation Worker
Atlantis Personel
04.2011 - 07.2012
- Collected and removed waste from assigned areas, ensuring site cleanliness and hygiene standards.
- Supported safe disposal processes in compliance with sanitation procedures, promoting health and safety.
- Maintained organized work areas to facilitate smooth daily facility operations and enhance overall efficiency.
Loader
UPS
11.2005 - 03.2008
- Loaded and packaged goods for shipment, ensuring compliance with company quality standards.
- Inspected materials and removed defective items, enhancing workflow accuracy.
- Resolved equipment issues promptly, minimizing delays and sustaining productivity.
Various Temp Assignments
Adecco
11.2005 - 02.2008
- Stocked merchandise and arranged displays to support product visibility.
- Executed inventory counts and organized stock areas to ensure product availability.
- Contributed to daily retail and warehouse functions to ensure smooth operations.
Various Temporary Positions
Express Personal
04.2004 - 02.2006
- Supported customers by addressing inquiries, enhancing overall service experience.
- Organized merchandise displays and ensured cleanliness to improve shopping environment.
- Entered and retrieved data efficiently to streamline daily operations.
Education
Business Operations (Certificate) -
Eastwick College
Nutley, NJ 01.2013 - 03.2014
Skills
- Logistics management
- Operational readiness
- Scheduling
- Performance monitoring
- Process improvement
- Safety compliance
- Team leadership
- Team supervision
- Associate coaching
- Customer service
- Retail operations
- Inventory control
- Logistics coordination
- Conflict resolution
- Time management
Certification
- Forklift Certification
- Driver's License
Email Addresses
gilbertdaniel@ymail.com
Additional Information - Target Title
gilbertdaniel@ymail.com
Timeline
Dispatcher/Supervisor
Breakaway Logistics LLC
01.2026 - Current
Customer Experience Manager
Home Depot
07.2015 - 01.2026
Inventory/Sales Associate
Walmart
03.2014 - 09.2019
Business Operations (Certificate) -
Eastwick College
01.2013 - 03.2014
Sanitation Worker
Employee United
07.2012 - 01.2013
Sanitation Worker
Atlantis Personel
04.2011 - 07.2012
Loader
UPS
11.2005 - 03.2008
Various Temp Assignments
Adecco
11.2005 - 02.2008
Various Temporary Positions
Express Personal
04.2004 - 02.2006