Daniel Goldsmith
Sylvania,GA
Summary
Dynamic General Manager with a proven track record in operations management and team building. Expertise in driving efficiency, enhancing customer satisfaction, and implementing strategic initiatives to achieve measurable business growth.
Overview
18
18
years of professional experience
Work History
General Manager
La Tela Pizzeria
Kiawah Island, SC
02.2017 - 02.2026
- Directed daily operations to enhance service efficiency and customer satisfaction.
- Implemented cost control measures, reducing operational expenses while maintaining quality standards.
- Developed and executed strategic marketing initiatives to increase brand awareness and customer base.
- Oversaw staff recruitment, training, and performance management to foster a high-performing team environment.
- Streamlined inventory management processes, ensuring accurate stock levels and minimizing waste.
- Collaborated with vendors to negotiate contracts and secure favorable pricing for supplies and equipment.
- Analyzed sales data to identify trends, driving informed decision-making for menu optimization.
- Established customer feedback mechanisms, utilizing insights to improve service delivery and product offerings.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Assistant Manager/Bartender/Server/Event Captain
Briarwood Inn
Golden, CO
10.2014 - 10.2016
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently while maintaining high-quality service standards.
- Trained and mentored new staff on menu knowledge and proper service techniques.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Streamlined workflow processes to improve table turnover rates during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided exceptional customer service during events, ensuring guest satisfaction and addressing needs promptly.
- Set up and dismantled banquet facilities, maintaining cleanliness and organization throughout events.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders in mixology techniques and customer service standards.
- Developed seasonal cocktail menus, enhancing customer satisfaction and driving repeat business.
- Managed inventory levels, optimizing stock rotation to minimize waste and reduce costs.
- Crafted innovative cocktails using premium ingredients to enhance customer experience.
- Served high customer volumes during special events, nights, and weekends.
Car Salesperson
Christopher Dodge
Golden, CO
06.2014 - 11.2014
- Developed strong customer relationships to enhance sales and drive repeat business.
- Demonstrated product knowledge to effectively address customer inquiries and provide tailored solutions.
- Conducted vehicle presentations, highlighting features and benefits to potential buyers.
- Collaborated with finance team to streamline financing options for customers, improving satisfaction rates.
Sales Associate
O'Meara VW
Thornton, CO
04.2014 - 06.2014
- Developed strong relationships with clients, ensuring repeat business through exceptional service and follow-up communication.
- Trained new associates on sales techniques and dealership policies to enhance team performance and cohesion.
- Analyzed customer feedback to identify trends, implementing strategies that improved overall satisfaction ratings.
- Streamlined sales processes by integrating digital tools, enhancing efficiency in lead management and customer interactions.
FOH Manager
The Perfect Landing Restaurant
Centennial, CO
06.2013 - 10.2013
- Oversaw front-of-house operations, ensuring high service standards and customer satisfaction.
- Trained and mentored staff on best practices in hospitality and guest engagement.
- Implemented efficient reservation management systems to optimize seating capacity.
- Coordinated special events, enhancing customer experiences through tailored services.
- Developed and maintained staff schedules, ensuring adequate coverage during peak hours.
- Managed inventory levels for dining supplies, reducing waste and controlling costs.
- Collaborated with kitchen staff to streamline communication and improve service flow.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Managed staff schedules and maintained adequate coverage for all shifts.
Sales Associate
North Valley VW
Thornton, CO
02.2013 - 04.2013
- Assisted customers in selecting vehicles, providing detailed product knowledge and personalized recommendations.
- Conducted vehicle demonstrations, effectively showcasing features and benefits to enhance customer interest.
- Managed inventory levels, ensuring optimal stock availability for sales opportunities and customer satisfaction.
- Collaborated with team members to achieve sales targets, fostering a supportive and goal-oriented environment.
Restaurant Captain/Banquet Captain/Server/Bar Manager
Morton's Steakhouse
Atlanta, GA And Denver, Co
02.2010 - 11.2012
- Supervised front-of-house operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on menu knowledge, service standards, and customer engagement techniques.
- Coordinated with kitchen staff to optimize food delivery timing and presentation for high-volume service.
- Resolved customer inquiries and complaints promptly to maintain satisfaction and loyalty.
- Managed inventory and ordered supplies to ensure bar operations ran smoothly.
- Trained and mentored new staff on bartending techniques and customer service standards.
- Resolved customer complaints promptly to enhance dining experience and retain clientele.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
FOH Manager/Assistant Catering Manager/Bartender
Jim N Nicks Bar-B-Q
Atlanta, GA
07.2008 - 01.2010
- Supervised daily front of house operations to ensure exceptional guest experiences.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented efficient workflow processes, reducing wait times during peak hours.
- Conducted regular inventory assessments to maintain stock levels and reduce waste.
- Developed and implemented catering menus aligned with client preferences and dietary restrictions.
- Managed logistics for events, coordinating staff schedules and equipment needs efficiently.
- Oversaw inventory management, ensuring availability of supplies while minimizing waste.
- Collaborated with clients to customize event setups, enhancing overall guest experience.
- Led strategic planning for large-scale events, ensuring seamless execution within budget constraints.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Worked with chefs to plan menus according to client needs and budgets.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Increased repeat business through exceptional customer service and attention to detail in event execution.
- Orchestrated large-scale events without compromising on quality, thanks to effective team coordination.
Education
Bachelor of Science - Philosophy
Georgia Southern University
Statesboro, GASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Customer relations
- Staff management
- Staff training
- Inventory control
- Employee scheduling
- Administrative skills
- Schedule management
- Staff motivation
- Customer retention
- Labor cost controls
- Strategic planning
- Vendor relationships
- Consistently meet goals
- Troubleshooting expertise
- Loss prevention
Timeline
General Manager
La Tela Pizzeria
02.2017 - 02.2026
Assistant Manager/Bartender/Server/Event Captain
Briarwood Inn
10.2014 - 10.2016
Car Salesperson
Christopher Dodge
06.2014 - 11.2014
Sales Associate
O'Meara VW
04.2014 - 06.2014
FOH Manager
The Perfect Landing Restaurant
06.2013 - 10.2013
Sales Associate
North Valley VW
02.2013 - 04.2013
Restaurant Captain/Banquet Captain/Server/Bar Manager
Morton's Steakhouse
02.2010 - 11.2012
FOH Manager/Assistant Catering Manager/Bartender
Jim N Nicks Bar-B-Q
07.2008 - 01.2010
Bachelor of Science - Philosophy
Georgia Southern University