Daniel Gonzalez
Taylor
Summary
Efficient Hostler known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in vehicle maintenance, safe driving practices, and effective communication. Excel in time management, adaptability, and teamwork, ensuring smooth operations in fast-paced environments.
Overview
25
25
years of professional experience
4018
4018
years of post-secondary education
Work History
Lead/Supervisor Trainee
Keystone LKQ
Brownstown
02.2016 - 08.2018
- Leading the UPS, FedEx, Purolator and Intra Canada departments
- Head of the picker department, assuring picks and orders are met in a timely manner to departure goals
- Doing hourly and daily reconcile and trouble tickets
- Currently working hand in hand with the IT department
- Reviews on Associate’s on their numbers, strengths and weakness
- Coach associates to get them up to par
- Run reports and invoices for daily warehouse close down procedure
Supplemental Dock / Main AM Hostler
FedEx Freight
Romulus
07.2010 - 07.2019
- Coordinate Door assignments to maintain free flowing work area.
- Expedite Trailer placement to increase workflow and productivity.
- Access and regulate door pressure.
- Work closely with Supervisor for needed assistance.
- Work independently and as a team member.
- Daily Inspections of yard, trailers, tractors and hostler.
- Make lock and key repairs.
UberX Driver/Help Desk
Uber / Self Employed
Metro Detroit Area
08.2014 - 01.2017
- Help desk with Window 7 issues
- Virus Removal, Spyware Removal, Malware Removal
- Networking
- Gmail /Google Apps
- Driver for Uber App and Uber Audits
- Iphone App and Mac Repairs
- Xboxone and Playstation troubleshot and repairs
Sales Representative/Mobile Phone Specialist
MetroPCS
Detroit
05.2009 - 11.2009
- Create a very positive sales/buying experience for the customer.
- Identify customer’s needs and provide information about the benefits of our service that can meet those needs.
- Professionally and clearly explain and demonstrate our products, services, features and benefits relating to the customers needs, as well as, being able to troubleshoot customer service questions to help resolve all customer problems/concerns.
- Maintain files of existing and potential customers.
- Maintain floor stocking levels, displays, etc.
- Perform sales tracking and related reports.
- Insure that all company policies are followed. Accepting payments on customer accounts and doing exchanges/upgrades correctly.
- Balancing/reconciliation of cash drawer to meet company standards.
- Perform customer services activities, as required.
Technical Support Specialist
Comcast Cablevision
Ann Arbor
10.2008 - 03.2009
- Receives calls from customers requiring technical assistance
- Installing
- Configuration and/or reconfiguration of News client settings
- Activation, configuration and use of Web space service
- Providing, verifying and/or modifying network settings (TCP/IP).
- Resets and/or re-provisions customer modem
- Obtaining, provisioning, adding or deleting multiple IP addresses
- Based on diagnostic results may conclude that service issues
- Using CSR tool, re-provisions, resets or changes upon customer's request, customer account information residing on the e-mail servers
- May handle overflow calls from Video product support centers
Test Driver
Roush
Allen Park
03.2007 - 08.2008
- Supervise other drivers as lead drive to complete route and test vehicles properly.
- Test drive prototype vehicles.
- Research, run, test Sync and Navigation Computer System.
- Challenge the handling ability of the vehicles to ensure the highest quality standards are met.
Customer Service Agent
Mesaba Airlines
Romulus
12.2002 - 07.2007
- Supervise crew team with proper aircraft and dangerous goods handling.
- Handled heavy volume of luggage on a daily basis.
- Performed daily push backs of planes to ready the crafts for departure.
- Loaded luggage in timely manner.
- Escalated trouble tickets to appropriate departments.
- Prepared productivity reports and analysis on daily activities.
Scanner Technician
MSX International
Lincoln Park
07.2000 - 11.2002
- Scanned Standard Federal and Ford Motor Co. images.
- Met daily production goals and disbursed into the database.
- Performed and met scanning counts.
- Handled computer hardware and software troubleshooting.
Driver
K and S Services
Southgate
05.2021 - 06.2025
- Operated various types of vehicles for timely deliveries and transportation.
- Ensured compliance with safety regulations during all driving activities.
- Maintained accurate logs of mileage, fuel usage, and delivery schedules.
Education
Professional Locksmith Degree -
Penn Foster
Scranton, PAMicrosoft Certified Technology Specialist (MCTS) -
ComputerTraining.com – A Hands On Network Technology Program
Southfield, MIMicrosoft Certified Professional (MCP) -
ComputerTraining.com – A Hands On Network Technology Program
Southfield, MISkills
- LTL
- Transportation
- Dock and Hostler
- Customer Service
- Help Desk Support
- Microsoft Certified
- Microsoft Operating Systems
- Microsoft Windows 7
- Microsoft Windows Vista
- Microsoft Windows XP
- Windows 2003
- Wireless Networks
- LAN
- TCP/IP
- Active Directory
- Prioritization
- Deadline Management
- Windows OS Installation
- Virus Removal
- Spyware Removal
- Hard Drive Installation
- Sound Card Installation
- Video Card Installation
- Hard Drive Partitioning
- Printer Installation
- Printer Configuration
- Printer Troubleshooting
- MS Office Suite
- Excel
- PowerPoint
- Part 107 UAS drone license
Education Certifications
- Penn Foster, Scranton, PA, Professional Locksmith Degree
- ComputerTraining.com, Southfield, MI, Microsoft Certified Technology Specialist (MCTS), 06/01/08, Microsoft Certified Professional (MCP), 07/01/08
Timeline
Driver
K and S Services
05.2021 - 06.2025
Lead/Supervisor Trainee
Keystone LKQ
02.2016 - 08.2018
UberX Driver/Help Desk
Uber / Self Employed
08.2014 - 01.2017
Supplemental Dock / Main AM Hostler
FedEx Freight
07.2010 - 07.2019
Sales Representative/Mobile Phone Specialist
MetroPCS
05.2009 - 11.2009
Technical Support Specialist
Comcast Cablevision
10.2008 - 03.2009
Test Driver
Roush
03.2007 - 08.2008
Customer Service Agent
Mesaba Airlines
12.2002 - 07.2007
Scanner Technician
MSX International
07.2000 - 11.2002
Professional Locksmith Degree -
Penn Foster
Microsoft Certified Technology Specialist (MCTS) -
ComputerTraining.com – A Hands On Network Technology Program
Microsoft Certified Professional (MCP) -
ComputerTraining.com – A Hands On Network Technology Program