Daniel Gonzalez
Miami,FL
Summary
Achieved high customer satisfaction rates by applying expert service skills in hospitality settings.,Elevated team performance by sharing best practices and fostering a culture of excellence.,Delivered superior service outcomes by maintaining a focus on quality and customer experience.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Insurance Agent
Colonial Life
Miami, FL
02.2025 - Current
- Assisted in nurturing connections with businesses and clients to offer employee benefit solutions and insurance options.
- Initiated new business opportunities through cold calling, networking, referrals, and in-person prospecting.
- Performed needs assessments to propose tailored insurance plans, covering life, accident, disability, and critical illness.
- Informed clients about policy features and benefits, ensuring they made educated choices.
- Supported the sales process from initial consultation to policy issuance and continuous client assistance.
- Maintained long-lasting client relationships by delivering exceptional service and policy evaluations.
- Aimed for sales objectives while adhering to insurance regulations and company guidelines.
- Worked with employers to arrange benefit enrollment meetings, boosting participation.
Server
Papi Steak
Miami, FL
05.2021 - Current
- Delivered high Quilty service to guest in a party centric venue
- Skilled in delivering memorable guest experiences
- Managed Vip tables, bottle service, and fast paced service with accuracy and efficiency
Sales Representative
Traditions Funding
Miami, FL
08.2021 - 08.2023
- Developed and maintained strong client relationships to enhance customer retention and satisfaction.
- Identified client needs through active listening, providing tailored financial solutions to drive sales growth.
- Collaborated with cross-functional teams to streamline processes and improve customer service efficiency.
- Conducted market research to analyze trends, informing strategic decisions for product offerings and pricing.
Server
East Miami Hotel
Miami, FL
03.2016 - 05.2019
- Take orders and fulfill guests needs
- Take payment and return change accordingly
- Make sure to leave guest with a memorable experience
- Explaining our dishes and specials
- Up selling
- Extensive knowledge on wine and spirits
Education
High school diploma - Business And Administrations
Miami Dade College
07.2026
Skills
- Service orientated and highly organized
- Customer service
- Bi-lingual (Spanish & English
- Able to work in outdoor conditions
- Ability to stand and walk for extended periods of time
- Quick learner with the ability to improvise when needed
- Serving
- Professional appearance and always well-mannered
- Attention to detail and specific requirements
- Fire Restoration
- Good customer service skills
- Fast paced and extremely organized
- Restaurant experience
- Food handling
Certification
food handler certificate
Additional Information
Authorized to work in the US for any employer
Timeline
Insurance Agent
Colonial Life
02.2025 - Current
Sales Representative
Traditions Funding
08.2021 - 08.2023
Server
Papi Steak
05.2021 - Current
Server
East Miami Hotel
03.2016 - 05.2019
High school diploma - Business And Administrations
Miami Dade College