Jessica McFadden
Riverview,FL
Summary
A dynamic and diligent, detailed-oriented professional knowledgeable in all aspects of office functions with a background in financial management and customer service. Bilingual Spanish/English and excellent written, oral and interpersonal communication skills. Well disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules. Effectively communicates direction, commits people to action, and conveys complex information in easily understood formats. Highly organized, detailed-oriented; knack for understanding procedures and logistics. Possess a special sensitivity for meeting diverse needs in varied situations; as well as relating well with people from a variety of cultures and socio-economic backgrounds.
Overview
11
11
years of professional experience
Work History
Insurance Agent
Liberty Mutual Group
Tampa, FL
03.2015 - 04.2026
Uses advanced understanding of all lines of Personal Insurance products with the ability to interpret and communicate complex contracts to customers. Exercises initiative and independent judgment while researching and solving complex customer complaints and issues.
Ability to identify and analyze customer needs to ensure high customer satisfaction. Supports growth through identifying new revenue opportunities from additional lines of coverage analyzing open leads and providing quotations for and binding new business requests. Exceptional understanding of Personal Insurance Departments and operations.
Coaches Service personnel on customer satisfaction skills, influencing skills, and ways to actively identify quotation opportunities. Provides performance management feedback and assists Service manager with team building and conflict resolution. Enthusiastically supports and pilots new initiatives within the department. Acts as a leader within the department for supporting change and office or department programs.
Education
Associate of Science - Business Administration
Universidad De Lima
Lima- Peru05-1997
Skills
Reliable & Responsible
Highly organized detailed Oriented
Resourceful Problem Solver
General Accounting
Cash Management
Customer Service Excellence
Vendor/Inventory
Bilingual English/Spanish
Leadership Qualities
Team Player
Prioritizing Tasks/ Meeting Deadlines
Computer Proficient
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Liberty Mutual Group
03.2015 - 04.2026
Associate of Science - Business Administration
Universidad De Lima