Jamie DRYDEN
Newport News ,United States
Summary
Determined individual bringing a wealth of talent to the table, including interpersonal and communication skills. Seeking a new position with where hard work and team spirit are recognized. Skilled in handling large daily loads without sacrificing productivity or quality. Practiced at assessing customers and redirecting objectives to close sales. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Insurance Agent
Progressive
01.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Inbound Sales Representative
Cox Communications
01.2019 - Current
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction
- Applied good listening skills to determine customer preferences and financial limits
- Built trust and loyalty by maintaining professionalism while persuading customers
- Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk
- Engaged customers with proactive strategies to understand needs and develop successful solutions
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards
Server
Carrabba's Italian Grill
11.2016 - 11.2019
- Cleaned and organized host stand and buffet area
- Served guests promptly to ensure food remained at proper temperatures
- Facilitated prompt and accurate seating and service of all guests
- Suggested additional items to customers to increase restaurant sales
- Resolved problems or concerns to ensure customers had a pleasant dining experience
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Assisted guests with making menu choices in an informative and helpful fashion
Server
Red Robin International
09.2016 - 11.2017
- Provided friendly and courteous service to all guests
- Ensured positive customer dining experiences by executing effective quality assurance practices
- Checked menus to verify current selection availability and cleanliness
- Cleaned and organized host stand and buffet area
- Facilitated prompt and accurate seating and service of all guests
- Served guests promptly to ensure food remained at proper temperatures
- Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations
Delivery Driver
Domino's Pizza
01.2015 - 01.2016
- Completed a daily pre-trip inspection checklist before first delivery of the day
- Met and surpassed productivity targets and quality standards
- Reported any errors found on delivery documents to supervisor
- Pulled customer tickets to fulfill orders
Delivery Driver
NPC International Inc.
01.2013 - 01.2015
- Handled merchandise in accordance with product handling standards
- Operated manual and mechanical equipment in a safe and efficient manner
- Verified sales orders before loading and unloading merchandise
- Selected the most efficient routes in compliance with delivery instructions and fuel policy
- Obtained signatures on all invoices and credits
- Answered customer questions regarding shipments
- Evaluated customer needs and determined appropriate action, referring their questions to management when necessary
Education
High School Diploma -
Churchland High School
Portsmouth, VACurrent - Social Sciences
Tidewater Community College
Portsmouth, VA10.2024
Skills
- Food and beverage knowledge
- Sanitization procedures
- Interpersonal skills
- Cleaning requirements
- Liquor, wine and food service
- Upbeat, outgoing and positive
- Sales techniques
- Extensive hospitality background
- VA Food Handlers card
- High-volume dining
- Point of Sale (POS) system operation
- Highly responsible and reliable
- Cash handling
- Menu knowledge
- Payment processing
- Excellent sense of direction
- Time management skills
- Courteous and polite demeanor
- Punctual and reliable
- Sales quota understanding
- Data entry skills
- Payment processing expertise
- Business development understanding
- Shipping and receiving understanding
- Quality control
- Call Center Operations
Volunteer Experience
- Operation Smile
- Future Business Leader's Club
- Advanced High School Diploma
Timeline
Insurance Agent
Progressive
01.2022 - Current
Inbound Sales Representative
Cox Communications
01.2019 - Current
Server
Carrabba's Italian Grill
11.2016 - 11.2019
Server
Red Robin International
09.2016 - 11.2017
Delivery Driver
Domino's Pizza
01.2015 - 01.2016
Delivery Driver
NPC International Inc.
01.2013 - 01.2015
High School Diploma -
Churchland High School
Current - Social Sciences
Tidewater Community College