Daniel Grealis
Cleveland
Summary
I joined Panera as an associate team member and was promoted to shift supervisor in August 2021. As shift supervisor, I assist the General Manager with daily operating procedures, such as maintaining cafe operations, ensuring product quality, maximizing financial contributions, and supervising the development of the Shift Supervisors and hourly team members. I handle customer complaints and find resolution.
Experienced with remodeling tasks such as carpentry, drywall installation, and painting. Utilizes strong teamwork and adaptability to meet project demands and ensure smooth execution. Knowledge of various remodeling techniques to enhance home aesthetics and functionality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Panera Bread
Rocky River, Ohio
10.2020 - Current
- Prepared and submitted daily reports to management.
- Identified areas of improvement within the team and implemented strategies to increase productivity.
- Set employee schedules and made staffing adjustments to get shifts covered.
- Promoted customer satisfaction by addressing complaints and issuing refunds.
- Addressed customer complaints and resolved conflicts.
- Assisted customers with product selection, providing exceptional service experience.
Remodeling Crew Member
King Remodeling
Cleveland, OH
06.2021 - 10.2021
- Collaborated with team members to ensure timely project completion and adherence to quality standards.
- Executed demolition and structural modifications to enhance residential and commercial spaces.
- Contributed to a positive work environment by fostering strong relationships with fellow crew members and supervisors.
- Installed drywall, siding and other structural components.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
Education
High School Diploma -
Fairview High School
09-2022
Skills
- Punctual and Reliable
- Workplace Safety
- Construction experience
- Electrical knowledge
- Handling Customer Complaints
- Customer service focus
- Fixture Installation
- Drywall Installation
- Decision-making
Certification
ServSafe Certification
Timeline
Remodeling Crew Member
King Remodeling
06.2021 - 10.2021
Shift Manager
Panera Bread
10.2020 - Current
High School Diploma -
Fairview High School