Daniel Griego
Mesa,AZ
Summary
- Quality Assurance Specialist with 13 years experience in manual testing procedures. Keen sense of detail, outstanding communication and organizational skills. Expertise in test reporting, defect resolution, problem solving and creating documentation.
- Developed customer service skills in fast-paced, customer-focused environment. Demonstrated ability to manage customer interactions, manage employees, keep supply stocked and keeping store maintained.
Overview
32
32
years of professional experience
Work History
Senior Quality Assurance Analyst
Design Works Gaming
Scottsdale, Arizona
10.2017 - 08.2024
- Knowledge of the SDLC (Software Development Life Cycle)
- Creating documentation and checklists
- Problem solving during testing process, regression testing, defect tickets
- Knowledge of software such as Redmine, Jira, Android Studios, Jenkins, Sourcetree, Microsoft Suites
- Basic knowledge of SQL
- Facebook, Mobile and cross browser testing
- Training and managing of new employees
Front End Supervisor, Bakery Manager
Sprouts Farmer Market
Scottsdale, Arizona
09.2011 - 10.2017
- Provided excellent customer service
- Daily task writing for cashiers and courtesy clerks, including maintaining break and lunch schedules
- Issuing and collecting drops (currency) from cashiers, money accountability
- Ordering supplies
- Coaching and training
- Building displays and restock
- Product rotation and Inventory control
- Baker, bakery clerk and bakery manager, front end supervisor
Quality Assurance Tester, TRC Tech
Sony Online Entertainment
San Diego, California
05.2009 - 04.2011
- TRC (Technical Requirements Checklists) Specialist. Tested games to pass format before release to consumers
- Knowledge of the SDLC (Software Development Life Cycle)
- Finding and writing defects, creating checklists
- Problem solving during testing process
- Knowledge of bug tracking tools like Devtrack and Devtest
- PlayStation console, handheld and PC testing (including Facebook games)
Quality Assurance Tester, TRC and Network Tech
Sony Computer Entertainment of America
San Diego, California
01.2005 - 05.2009
- TRC (Technical Requirements Checklist) and Network testing
- Knowledge of the SDLC (Software Development Life Cycle
- Knowledge of Devtrack and Devtest
- Finding and writing defects, creating checklists using Excel
- Problem solving and regression testing
- PlayStation console and handheld testing
Quality Assurance Tester, TRC Tech
Midway Games
San Diego, California
04.2007 - 02.2008
- TRC Specialist
- Knowledge of the SDLC
- Finding and writing defects, creating checklists
- Problem solving during testing process
- PlayStation console and PC testing
Co-Owner and Electrician
One Way Plumbing & Electrical
San Diego, California
06.2003 - 12.2005
- Provided excellent customer service
- Faxing, creating invoices, payroll, scheduling and dispatch
- Knowledge of Electrical codes
- Troubleshooting Electrical issues
- Electrical repairs, rewiring, installation, removal, blueprints
Bakery Clerk/Baker/Cashier
Safeway/Vons Co.
San Diego, California
02.1996 - 06.2003
- Provided excellent customer service
- Product rotation and inventory control
- Training new employees
- Restock, ordering supplies and food product
- Baker, bakery clerk and cashier
- Knowledge of produce codes
Closing Supervisor/Grocery Clerk
Stumps Family Marketplace
San Diego, California
05.1992 - 05.1996
- Provided excellent customer service
- Money accountability
- Responsible for closing store procedures
- Daily task writing for cashiers and courtesy clerks, including maintaining break and lunch schedules
- Restock, ordering supplies and food product, inventory control, receiving, schedule writing, building displays
- Night Crew, Cashier, Supervisor
Education
Psychology
San Diego Mesa College
San Diego, CA06.1999
High School Diploma -
Point Loma Senior High School
San Diego, CA06.1993
Skills
- Quality Assurance
- Customer Service
Timeline
Senior Quality Assurance Analyst
Design Works Gaming
10.2017 - 08.2024
Front End Supervisor, Bakery Manager
Sprouts Farmer Market
09.2011 - 10.2017
Quality Assurance Tester, TRC Tech
Sony Online Entertainment
05.2009 - 04.2011
Quality Assurance Tester, TRC Tech
Midway Games
04.2007 - 02.2008
Quality Assurance Tester, TRC and Network Tech
Sony Computer Entertainment of America
01.2005 - 05.2009
Co-Owner and Electrician
One Way Plumbing & Electrical
06.2003 - 12.2005
Bakery Clerk/Baker/Cashier
Safeway/Vons Co.
02.1996 - 06.2003
Closing Supervisor/Grocery Clerk
Stumps Family Marketplace
05.1992 - 05.1996
Psychology
San Diego Mesa College
High School Diploma -
Point Loma Senior High School
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