Pamela Whalen

• Responsible for planning, design and execution of system testing of three different administration systems.
• Collaborated with several departments to develop, execute, and validate test plans based on functional requirements.
• Verified systems matched manuals, rates, rate steps, document generation and state requirements.
• Successfully converted several lines of business to BriteCore and also PolicyStar.

• High level function of reviewing, testing, researching, auditing, conducting policy comparisons, training and implementing various initiatives and programs in the Underwriting Department.
• Development of Underwriting and System strategies, direct special projects and monitors and maintains results of the project.

High level functions of review, training and implementation of various projects and programs in the Commercial Underwriting

Department.

Acted as a liaison with department managers to further projects.

Directed and supervised operations of various project to achieve conformity with corporate objectives, standards, and procedures as well as applicable laws and regulations.

• This was my last position with American Family Insurance. I was the Underwriter for the largest Commercial agent in MO and also was responsible for Underwriting all McDonald's restaurants accounts.
• I started with the company in 1980 as a rating and change clerk. Had a break in 1983 and came back in 1985.
• Was promoted to an Accounts analyst and then started as an Underwriter and was promoted through the channels to Specialist.