Lynn Olson
Quality Assurance Analyst
Farmington,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned quality assurance analyst focused on making assessment products user-friendly and error-free with effective performance under fluctuating conditions.
Overview
26
26
years of professional experience
Work History
Senior Quality Assurance Analyst
Houghton Mifflin Harcourt
04.2006 - Current
- Lead for team of six Quality Assurance analysts for end-to-end testing in computer-based assessments.
- Collaborate with technical project management, business analysts and developers to mitigate issues within assessments.
- Ensure the user interface for computer-based testing is user friendly and provides accurate reporting based on the partner's requirements.
Operations System Support Manager
Questar Assessment Inc.
01.2010 - 10.2015
- Managed team of five System Analysts to create distribution orders and perform paper-based end-to-end testing.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Quality Assurance Analyst
Questar Assessment Inc.
04.2006 - 01.2010
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Data and reporting requirements followed to ensure error-free reporting on paper-based assessments.
Health Claims Supervisor
Blue Cross Blue Shield Of Minnesota
09.1997 - 04.2006
- Hired, managed, developed and trained staff of 22, established and monitored goals, conducted performance reviews and involved in salary administration.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Detroit Lake Senior High School
Detroit Lakes06.1980
Some College (No Degree) - General Studies
Moorhead State University
Moorhead, MNSkills
- Quality Assurance
- Defect Investigations
- Testing Plans
- Requirements Reviews
- Bug Tracking
- Manual Testing
- Software System Testing
- Employee Supervision
- Employee Performance Reviews
- JIRA, Confluence, qTest, Excel, Word, SharePoint, SQL
Timeline
Operations System Support Manager
Questar Assessment Inc.
01.2010 - 10.2015
Senior Quality Assurance Analyst
Houghton Mifflin Harcourt
04.2006 - Current
Quality Assurance Analyst
Questar Assessment Inc.
04.2006 - 01.2010
Health Claims Supervisor
Blue Cross Blue Shield Of Minnesota
09.1997 - 04.2006
High School Diploma -
Detroit Lake Senior High School
Some College (No Degree) - General Studies
Moorhead State University
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