Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Daniel Hailu

Seattle

Summary

Cell phone- (206)349-6954 Dedicated and customer-focused professional with over 4 years of experience in customer service. Seeking to leverage my expertise in resolving customer issues and enhancing customer satisfaction to contribute to the success of momentum computer system.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Momentum Computer System Solution
  • Assisted customers with product selection and provided product information
  • Processed customer orders and returns efficiently
  • Handled cash transactions and maintained accurate records
  • Provided support to the sales team during peak periods

Customer Service Representative

Momentum Computer System Solution
01.2022 - 09.2024
  • Respond to customer inquiries via phone, email, and chat, providing timely and accurate information
  • Resolve customer complaints and issues, ensuring a high level of customer satisfaction
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with team members to improve customer service processes and procedures
  • Momentum Computer System Soluton , Addis Ababa , Ethiopia2022 -7 September ,2024 Respond to customer inquiries via phone , email , and chat , providing timely and accurate information
  • Resolve customer complaints and issues , ensuring a high level of customer satisfaction
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with team members to improve customer service processes and procedures

CCTV Operator

Yoban Security and Development Plc
06.2019 - 02.2024
  • Monitored activities captured on cameras to inform authorities of suspicious activities.
  • Operated and maintained surveillance equipment.
  • Supplied extracts from CCTV recordings to maintain records.
  • Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
  • Watched both live and recorded video surveillance footage.
  • Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
  • Recorded time, date and location of incidents.
  • Maintained optimal functionality of CCTV equipment by conducting regular system checks and troubleshooting any issues that arose.
  • Ensured data privacy compliance by strictly adhering to company policies and legal guidelines when handling sensitive video recordings.

Education

Associate of Applied Science - Information Technology

New Generation University Collage
Ethiopia, Addis Ababa
07-2019

Skills

  • Troubleshot technical issues with printers, networks, operating systems, and applications
  • Supported other departments with their IT needs by providing advice or assistance when necessary
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Proficient in Microsoft Office Suite and CRM software
  • Ability to work in a fast-paced environment
  • Team player with a positive attitude

LANGUAGES

English and Amharic

Timeline

Customer Service Representative

Momentum Computer System Solution
01.2022 - 09.2024

CCTV Operator

Yoban Security and Development Plc
06.2019 - 02.2024

Customer Service Associate

Momentum Computer System Solution

Associate of Applied Science - Information Technology

New Generation University Collage

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Daniel Hailu