Daniel Hamer

Responsible for all store operations; hiring, coaching and training, and accountability of all team members. Communication with vendors to help supply demands. Track and increase sales while reducing cost expenses. Also, work alongside team on the sales floor interacting with guests and in aisle coaching partners on how to improve guest experiences as well as praise for great interactions.

• Assisted in continuous development of effective store associates to achieve desired sales and results.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Coached and developed store associates through formal and informal interactions.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Assisted customers, answered questions and resolved problems for stellar customer service.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

• Determined training needs and developed related classes.
• Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Demonstrated leadership by making improvements to work processes and helping to train others.

• Designed sales and service strategies to improve revenue and retention.
• Established clear performance goals for sales associates which, in turn, lead my club to top ten in the country for sales three months in a row.
• Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
• Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
• Managed fitness and recreation facilities, verifying safe and clean facility and equipment conditions.