Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Han

Carrollton,TX

Summary

Dynamic and customer-focused professional with extensive experience in hospitality and management at Seoul Garden. Proven ability to enhance guest experiences through empathetic listening and persuasive communication. Skilled in payment processing and maintaining high standards of service, ensuring customer satisfaction and loyalty in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Restaurant Host

Seoul Garden
08.2020 - 05.2025
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating, and menu information.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Completed daily side work and opening and closing duties.
  • Took reservations and to-go orders via phone and app, answered customer questions, and informed of accurate wait times.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Created displays and signage advertising new specials and menu items.

Self Storage Manager

Public Storage
08.2019 - 01.2020
  • Sold storage unit rentals to customers following company guidelines and procedures.
  • Assisted customers with finding the appropriate services and products that fit their current needs.
  • Maintained positive customer relations by addressing questions about unit pricing and offers succinctly and clearly.
  • Maintained property standards by conducting daily inspections and documenting necessary maintenance.
  • Scheduled customers for unit inspections, auctions, and move-in/move-out dates.
  • Traveled between several different locations as needed by district demands.

Alarm Monitor

COPS Monitoring
02.2019 - 09.2019
  • Questioned callers to determine locations and nature of problems to determine type of response needed.
  • Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
  • Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
  • Used proprietary software to document information and maintain forms, logs and records for emergency calls.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.

Mailroom Clerk

ARM Leads
02.2018 - 12.2018
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Data Entry Specialist

Fresh Origins
08.2016 - 12.2017
  • Compiled data and reviewed information for accuracy prior to input.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency and to avoid duplication or degradation.
  • Maintained files, records, and chronologies of entry activities.
  • Developed and implemented data entry operations.
  • Used computer software to store and retrieve data.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.

Education

Complete Course Work Towards A Bachelor in Arts in - International Studies

Texas A&M University
College Station, TX
2014

High School Diploma -

Flower Mound High School
Flower Mound, TX
05.2010

Skills

  • Assisting arriving guests
  • Cultural sensitivity
  • Hospitality and accommodation
  • Persuasive communication skills
  • Integrity and honesty
  • Phone etiquette
  • Calm demeanor
  • Empathetic listener
  • Customer service
  • Payment processing
  • Positive and professional
  • Front-of-house display creation

Languages

English
Native or Bilingual
Korean
Limited Working
Spanish
Limited Working

Timeline

Restaurant Host

Seoul Garden
08.2020 - 05.2025

Self Storage Manager

Public Storage
08.2019 - 01.2020

Alarm Monitor

COPS Monitoring
02.2019 - 09.2019

Mailroom Clerk

ARM Leads
02.2018 - 12.2018

Data Entry Specialist

Fresh Origins
08.2016 - 12.2017

High School Diploma -

Flower Mound High School

Complete Course Work Towards A Bachelor in Arts in - International Studies

Texas A&M University

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