Lily Pollard
Carmi,Illinois
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
CNA Course/Clinicals
Oakview Nursing and Rehabilitation
05.2024 - 07.2024
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Home Healthcare Aid
Help At Home
10.2023 - 06.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Implemented hygiene protocols to enhance infection control within home environments.
- Coordinated transportation for patients to medical appointments, promoting access to care.
- Fostered strong relationships with clients, improving their emotional well-being and engagement.
Waitress and cashier
DiMaggio’s Pizza
04.2020 - 05.2023
- Local Family Owned Business
- Provided exceptional customer service by attentively addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu offerings and service protocols.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School -
Carmi-White County High School
05-2023
Associates in Science And Arts -
Wabash Valley College
Mount Carmel, IL06.2025
Relevant Coursework For Nursing Program - Online
Ivy Tech Community College of Indiana
Evansville, IN12-2025
Bachelor of Science in Nursing - Nursing
University of Southern Indiana
Evansville, IN05-2028
Skills
- Effective time management
- Comprehensive patient management
- Customer engagement
- Proficient in managing multiple tasks
- Assisting arriving guests
- Effective team engagement
Timeline
CNA Course/Clinicals
Oakview Nursing and Rehabilitation
05.2024 - 07.2024
Home Healthcare Aid
Help At Home
10.2023 - 06.2024
Waitress and cashier
DiMaggio’s Pizza
04.2020 - 05.2023
High School -
Carmi-White County High School
Associates in Science And Arts -
Wabash Valley College
Relevant Coursework For Nursing Program - Online
Ivy Tech Community College of Indiana
Bachelor of Science in Nursing - Nursing
University of Southern Indiana