DANIEL HAND
Tallahassee,USA
Summary
Dynamic professional with extensive experience excelling in project management and data analytics. Proven ability to enhance operational efficiency and user experience through innovative solutions. Skilled in business analysis and adept at fostering collaboration among stakeholders, driving successful project outcomes while ensuring quality standards are met.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Full-Time Caregiver
Private Family Care
Tallahassee, Florida
04.2025 - 01.2026
- Provided full-time caregiving support to family member during critical health crisis, ensuring comfort and stability.
- Completed online certifications in Data Analytics and Project Management through Coursera.
- Engaged in webinars and workshops to deepen industry knowledge and improve professional skills.
Technical Liasion
Florida Department of Financial Services
Tallahassee, Florida
05.2024 - 04.2025
- Coordinated regional technical activities, ensuring quality standards and procedures were met.
- Provided technical guidance on electronic product development to support team member initiatives.
- Participated in project meetings with stakeholders, providing updates and addressing technical challenges to facilitate project progress.
- Drafted and revised technical manuals and procedural documents, enhancing clarity and usability for end users.
- Documented test results, field observations, and reports in compliance with company standards.
System Project Specialist- Technical team -MFMP –(MyFloridaMarketplace)
Florida Department of Management Services
Tallahassee, USA
07.2019 - 05.2024
- Facilitated project management by securing vendor and stakeholder buy-in to achieve objectives.
- Reviewed critical documents for essential design decisions, ensuring alignment with project goals.
- Communicated with project stakeholders during weekly meetings to drive progress effectively.
- Supported MFMP applications and planned upgrades to enhance user experience.
- Trained users on MFMP applications and enhancements to promote better adoption.
- Developed training manuals to improve user understanding of MFMP applications and updates.
- Logged technical issues with web applications, streamlining resolution processes.
- Updated website content and design elements to maintain relevance and engagement.
Health Services and Facilities Consultant- DBA & Report Creator/website admin
Florida Department of Health
Tallahassee, USA
01.2011 - 07.2019
- Generated reports using Crystal Reports, Microsoft Reporting Services 2005, and Logi Analytics.
- Oversaw account creation and operational functionality of Crystal Reports server.
- Ensured integrity of daily data flow jobs, supporting operational efficiency.
- Verified accuracy of automated nightly packages in Microsoft SQL 2005.
- Participated in planning and management of IT responsibilities for division projects.
- Trained users on software applications and front-end functionalities.
- Responded to data requests addressing both local and statewide issues.
- Utilized Active Directory for account creation, modification, and security group permissions.
Information Technology and Support Specialist- Tier II
Florida Department of Health
Tallahassee, USA
07.2009 - 01.2011
- Delivered technical support to over 300 employees statewide, ensuring timely resolution of issues.
- Set up new computers and provided end-user support, facilitating seamless transitions for employees.
- Coordinated strategic planning for IT operations, aligning resources to meet organizational goals.
- Acted as liaison for bureau of security response to enhance communication.
Technical Support Specialist
Homes & Land
Tallahassee, USA
11.2007 - 12.2008
- Provided technical support for corporate and field offices, serving over 200 employees.
- Supported mixed-system environments with robust hardware and software solutions.
- Configured new hardware for office staff and field operations.
- Managed hardware warranties and coordinated repairs to minimize downtime.
- Administered Microsoft 2003 server upgrades, improving system reliability.
- Utilized virtualization client tools to streamline resource allocation.
New Accounts Manager
Homes.com
Tallahassee, USA
04.2006 - 09.2007
- Partnered with realtor.com and MLS to ensure accurate listing implementations on homes.com, improving overall listing reliability.
- Diagnosed and resolved web and MLS-related issues to enhance user experience.
- Modified client homes.com websites using HTML, CSS, JavaScript, Dreamweaver, and Photoshop.
- Assisted 50-75 clients daily with homes.com website issues and inquiries, enhancing client satisfaction.
- Followed up with customers on complex website problems, ensuring timely and satisfactory resolutions.
- Set up email accounts and migrated clients to mobile devices for improved accessibility.
- Designed custom slash and static banners in Photoshop to meet client specifications.
Subcontractor (Tek Systems)
Hewlett-Packard
Tallahassee, USA
01.2006 - 06.2006
- Executed logistics operations for H.P. printer roll-out, ensuring timely delivery and setup.
- Collaborated with six-member team on HSMV printer roll-out project, facilitating seamless implementation.
- Configured RAID 5 controllers to enhance system performance.
- Utilized Ghost software to deploy images to servers and workstations.
- Assisted in building Windows 2003 servers, supporting critical operational requirements.
- Employed Veritas for data backups and disaster recovery efforts.
Computer Operator I
United Solutions Company
Tallahassee, USA
01.2004 - 09.2005
- Executed scheduled batch jobs for financial institutions, ensuring timely data accuracy and integrity.
- Liaised for computer mainframe upgrades, facilitating system performance enhancements.
- Utilized secure FTP protocol for data transfers while maintaining confidentiality and security.
- Operated cold data storage and platter systems for efficient management of large datasets.
- Managed client/server platforms to support operational requirements effectively.
- Collaborated with teams on Windows Server 2003, improving system functionality and reliability.
Education
Associate of Arts -
Tallahassee Community College
Tallahassee, FL01.2003
Skills
- Project management
- Time management strategies
- Business process improvement
- Data analytics
- Agile and Waterfall methodologies
- SQL and database management
- Crystal reports and Logi analytics
- Microsoft Office suite proficiency
- Windows and Apple OS expertise
- Active Directory
- Website editing skills
- Microsoft Visual Studio
Long Term Goals
My goal is to work in a role where I can make a meaningful impact, contribute strategically, and fully leverage my skills and experience to drive measurable results.
Applications
- Microsoft Office Suite
- Microsoft SQL Server 2005
- Intersystems Cache
- Winsql
- Active Directory
- Windows
- Apple operating systems
Certification
• Project Management
• Data Analytics
• PMP bootcamp course
• CPM certification (Certified Public Manager)
• Introduction to SQL
• Microsoft Database Administration Fundamentals
• Data Analytics
• PMP bootcamp course
• CPM certification (Certified Public Manager)
• Introduction to SQL
• Microsoft Database Administration Fundamentals
Timeline
Full-Time Caregiver
Private Family Care
04.2025 - 01.2026
Technical Liasion
Florida Department of Financial Services
05.2024 - 04.2025
System Project Specialist- Technical team -MFMP –(MyFloridaMarketplace)
Florida Department of Management Services
07.2019 - 05.2024
Health Services and Facilities Consultant- DBA & Report Creator/website admin
Florida Department of Health
01.2011 - 07.2019
Information Technology and Support Specialist- Tier II
Florida Department of Health
07.2009 - 01.2011
Technical Support Specialist
Homes & Land
11.2007 - 12.2008
New Accounts Manager
Homes.com
04.2006 - 09.2007
Subcontractor (Tek Systems)
Hewlett-Packard
01.2006 - 06.2006
Computer Operator I
United Solutions Company
01.2004 - 09.2005
Associate of Arts -
Tallahassee Community College