Daniel Harteloo
Yacolt,WA
Summary
Reliable Dispatcher with substantial experience in managing security operations and emergency incidents. Proven track record of effectively coordinating resources and responding to high stress situations. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Operations Center Senior Dispatcher
Providence Health And Services
03.2017 - Current
- Answer emergency and non emergency phone calls for service.
- Facilitate radio communication with on site hospital security officers.
- Communicate with hospital staff, law enforcement, air ambulances, and secured transportation companies.
- Monitor panic, door, and radiation alarms, site cameras, and elevator emergency phones.
- Participate in field training of new dispatchers.
- Participate in interviewing and hiring panels for dispatchers, security officers, and some supervisors.
- Currently used programs: IQ CAD911, Century RMS, CCURE, Velocity, Simplex Lennel, DS Control Point, Microsoft Excel, Microsoft Word, Microsoft Teams.
Armed Patrol Officer
Oregon Patrol Service
11.2016 - 03.2017
- Patrolled client sites for property crime.
- Wrote reports documenting nightly occurrences.
- Stationary site work at Portland City Bible College.
- Responded to burglary alarms and calls for service from client sites.
Patrol Supervisor
Knighthawk Protection
01.2014 - 11.2016
- Responded to calls for service and burglar alarm responses to commercial and residential properties.
- Operated as on duty watch commander nightly overseeing 45-50 officers.
- Scheduling and shift coverage along with disciplinary actions.
- Vetted and approved all nightly reports.
- Mediated conflict between officers, dispatchers, property managers, and company upper management.
- Conducted field training of new patrol hires.
- Ensured fleet vehicle maintenance occurred and that officers performed pre-shift vehicles inspections.
Loader Operator
H&H Wood Recycling
02.2013 - 10.2013
- Safely operated front end loaders, water truck, bulldozer, and industrial wood shredder.
- Loaded landscape product into commercial vehicles and small personal trucks and trailers.
- Fueled, cleaned, and lubricated machinery as needed.
- Covered pay booth for product purchases.
Order Selector
Dollar Tree Distribution Center
10.2012 - 01.2013
- Loaded and unloaded freight from trucks.
- Selected orders and loaded pallets with products for specific stores.
- Certified pallet jack and fork lift operator.
Education
High School Diploma -
Heritage High School
Vancouver, WA06.2012
Skills
- Emergency Response
- Problem Solving
- Prioritizing Calls
- Training and Development
- Dispatch Software
- Multitasking Abilities
- Conflict Resolution
- Customer Service
- Dispatch Coordination
Certification
FEMA Certifications:
- IS-100C
- IS-200C
- IS-907
- IS-700B
Department of Radiological Security:
- ART: Alarm Response Training
Timeline
Security Operations Center Senior Dispatcher
Providence Health And Services
03.2017 - Current
Armed Patrol Officer
Oregon Patrol Service
11.2016 - 03.2017
Patrol Supervisor
Knighthawk Protection
01.2014 - 11.2016
Loader Operator
H&H Wood Recycling
02.2013 - 10.2013
Order Selector
Dollar Tree Distribution Center
10.2012 - 01.2013
High School Diploma -
Heritage High School