Joshua Krupia
Sunnyvale,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
22
22
years of professional experience
Work History
Security Operations Center Operator
Maxar Space Systems
Palo Alto, CA
08.2023 - Current
- Monitored CCTV surveillance systems and responded to alarms.
- Assisted with access control by verifying visitors' identification and granting access as necessary.
- Communicated regularly with security personnel to ensure safety protocols were followed.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
- Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
- Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
- Performed data entry tasks related to incident reports, employee time cards and other administrative duties.
- Trained newly hired security personnel on company policies and procedures.
- Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.
- Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises.
- Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
Environmental Health and Safety Technician
QuantumScape
San Jose, CA
09.2022 - 06.2023
- Conducted safety inspections of work sites, ensuring compliance with applicable regulations and standards.
- Provided training on safety protocols to personnel at all levels of the organization.
- Monitored employee health conditions and provided medical assistance as needed.
- Maintained records of hazardous materials stored on site.
- Created reports detailing findings from safety inspections and audits.
- Performed regular maintenance checks on safety equipment such as fire extinguishers, alarms.
- Facilitated communication between departments to ensure alignment with EHS policies and procedures.
- Ensured compliance with local, state, federal, and international laws regarding workplace safety.
- Coordinated with external agencies when necessary to address issues related to environment protection.
- Attended meetings with senior management teams to discuss progress towards meeting EHS objectives.
- Participated in risk assessments of workplace activities prior to implementation.
- Collaborated with vendors or contractors working on-site to ensure they meet company requirements for safety practices.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Maintained and updated emergency response plans or procedures.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Supported health and safety technicians aligned to facility by providing guidance, coaching and direction.
- Conducted ergonomic assessments to identify potential hazards and risks for employees in the workplace.
- Provided training on proper body mechanics and use of ergonomically designed equipment.
- Analyzed workstations to ensure that they are properly adjusted for employees' comfort and safety.
- Evaluated employee complaints regarding discomfort associated with their workstations or equipment used on the job.
Flight Attendant
Alaska Airlines
San Francisco, CA
06.2018 - 09.2022
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Provided assistance to disabled passengers when necessary.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Adhered to company policies regarding security measures and protocol at all times.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Followed safety, passenger and supply pre-flight checklists.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Kept cabin neat, clean and professional in appearance.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Dealt with mechanical and passenger emergencies according to standards.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Observed passengers for intoxication or possible threat to safety.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Enforced FAA and airline rules with passengers in business, economy and first class.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Brewed hot coffee and prepared meals and snacks for passengers.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Collected passenger trash during and after flights.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Worked with air marshals, airport security and ground personnel to remove unruly passengers.
Master At Arms
United States Navy, USN
Coronado, CA
10.2002 - 01.2007
- Enforced applicable laws, regulations, policies, procedures, and orders in accordance with the Uniform Code of Military Justice.
- Supervised military police activities including patrol operations, traffic control points, and special events.
- Responded to emergency situations such as natural disasters or civil disturbances.
- Prepared detailed reports on investigations and other police activities.
- Conducted random checks of personnel identification cards for security purposes.
- Maintained weapons qualifications through regular firearms training exercises.
- Coordinated with local law enforcement agencies during joint operations.
- Provided crowd control during large public events or demonstrations.
- Adhered to all state and federal laws while performing duties as a Military Police Officer.
- Conducted patrols of assigned areas on foot or by vehicle as needed.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Traveled to foreign territories to set up and defend military camps.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
- Wrote detailed arrest and accident reports.
- Conducted foot and vehicle patrols of designated areas to detect, deter, and report suspicious persons or activities.
- Performed access control duties at entry points by checking IDs and verifying access authorization.
- Responded to emergency situations in a timely manner while following established protocols.
- Intervened in physical altercations between individuals when necessary.
- Inspected buildings for possible breaches in security protocol or hazardous conditions.
- Attended regular briefings with supervisors to discuss current security issues and strategies.
- Participated in training exercises designed to improve skills related to force protection operations.
- Took appropriate steps when responding to alarm systems triggered due to unauthorized access attempts.
- Inspected vehicles entering or leaving the premises for unauthorized items or persons.
- Participated in training exercises with other staff members to maintain proficiency in defensive tactics.
Education
High School Diploma -
Bridgeport High School
Bridgeport, WV06-2002
Some College (No Degree) - Emergency Medical Services
Pierpont Community And Technical College
Fairmont, WVSome College (No Degree) - Japanese Studies
Kansai College of Business & Languages
Osaka, JapanSome College (No Degree) - Japanese
City College of San Francisco
San Francisco, CASkills
- Safety Compliance
- Quality Assurance
- FAA Regulations
- Flight safety
- Customer Service
- Emergency Response
- First Aid
- Regulatory Compliance
- Adult AED and CPR
- Emergency Procedures
- Safety Procedures
- Food and beverage preparation
- Public interaction
- Crew Coordination
- Guest Services
- Schedule Management
- Team Oversight
- Conflict de-escalation
- Weapons training
- Counterterrorism
- Access Control
- Crime Prevention
- Traffic Control
- Force Protection
- Defensive Tactics
- Law Enforcement
- Crisis Management
- Vehicle inspections
- Weapons Handling
- Safe weapons usage
- Hazardous Materials Management
- Hazard Identification
- Lockout and tagout procedures
- Personal Protective Equipment
- Safety audits
Languages
English
Native/ Bilingual
Japanese
Limited
Accomplishments
- USN Good Conduct Medal
- Global War On Terror Service Medal
- National Defense Service Medal
- Humanitarian Service Medal
- Personal Letter of Commendation from Commander of Navy Region Southwest Rear Admiral L.R. Hering for performance in support of 60th anniversary of Victory Over Japan Day hosted by former P.O.T.U.S. George W. Bush
- Personal Letter of Commendation from Commander Navy Region Mid Atlantic for accomplishments while on an individual augmentation assignment for Joint Task Force Katrina.
- Citation for performance of a member of the security detail for the USS Halsey (DDG-97) commissioning ceremony, the Vice Admiral James Bond Stocksdale Tribute, and the world premiere of the Sony Production movie "Stealth" held on Naval Base Coronado in July 2005.
- Certificate of Appreciation for professional efforts during San Diego's firestorm in 2003.
Timeline
Security Operations Center Operator
Maxar Space Systems
08.2023 - Current
Environmental Health and Safety Technician
QuantumScape
09.2022 - 06.2023
Flight Attendant
Alaska Airlines
06.2018 - 09.2022
Master At Arms
United States Navy, USN
10.2002 - 01.2007
High School Diploma -
Bridgeport High School
Some College (No Degree) - Emergency Medical Services
Pierpont Community And Technical College
Some College (No Degree) - Japanese Studies
Kansai College of Business & Languages
Some College (No Degree) - Japanese
City College of San Francisco
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