Elizabeth Eley
Bastrop,USA
Summary
Security and Intelligence professional with 20+ years in law enforcement communications and corporate security operations. Experienced in investigations, background checks, risk analysis, and IP protection, with certifications in suicide intervention, domestic violence investigation, FEMA Incident Command Systems, and mental health crisis response. Served as Training Officer and Coordinator, authoring the department’s training manual, and selected as a Hostage/Crisis Negotiator for SWAT. Recognized for leadership, discretion, and executive-level communication in protecting sensitive information and organizational assets.
Overview
21
21
years of professional experience
Work History
Security Operations Center Operator
Tesla
Austin, USA
04.2024 - Current
- Coordinate with security teams and stakeholders to manage emergency responses and routine operations.
- Review surveillance footage and prepare investigative reports to support incident resolution.
- Direct security, fire, and EMS personnel during critical events, ensuring rapid response.
- Monitor alarm systems, investigate alerts, and document findings for safety teams.
- Maintain thorough incident records, escalating issues and communicating risks to leadership.
Police Communications Dispatcher
West Monroe Police
West Monroe, USA
12.2004 - 02.2024
- Operated National Crime Information Center (NCIC) systems to conduct criminal record checks, driver’s license verifications, and warrant searches.
- Performed background checks and investigative research using multiple databases and information sources to support officers in the field.
- Applied complex problem-solving and critical thinking to assess situations and determine appropriate response strategies.
- Maintained accurate recordkeeping and safeguarded sensitive information in compliance with department procedures.
- Questioned callers to determine the nature of problems and dispatched appropriate agencies and officers.
- Received and managed 911 and non-emergency calls, ensuring timely and effective response coordination.
- Operated telephone and radio equipment to relay requests and reports between police, medical dispatch, and firefighting crews.
- Utilized information-gathering techniques to provide officers with actionable intelligence during investigations and crisis incidents.
- Applied interpersonal skills to neutralize hostile and emotionally charged situations.
- Skilled at working independently and collaboratively in fast-paced environments.
- Maintained current knowledge of local, state, and federal emergency response guidelines.
- Conducted comprehensive risk analysis to identify, assess, and manage emergency management risks.
Education
Undergraduate Certificate - Emergency Management
Wilmington University
New Castle, DE01.2025
Hostage Negotiator -
Legal And Liability Risk Management Institute
Fort Worth, TX03.2022
Police Corrections Academy -
North Delta Training Academy
West Monroe, LA07.2011
Criminal Justice -
University of Louisiana At Monroe
Monroe, LASkills
- Background checks and enhanced reviews
- Open-source research and information gathering
- Risk analysis and threat assessment
- Confidential investigations
- Intellectual Property (IP) protection
- Sensitive information security
- Incident response
- Crisis management
- National Crime Information Center (NCIC) systems proficiency
- Executive-level communication
- Reporting
- Conflict resolution
- Negotiation tactics
- Active listening
- Training development
- Coordination
- Cross-functional collaboration
- Complex problem-solving
- Critical thinking
- Accurate recordkeeping
- Compliance with police department procedures
- Secure handling of sensitive information
- Rapid adaptation
- Shifting priorities
- High-pressure environments
Awards
- President of the Class
- Physical fitness Award
Timeline
Security Operations Center Operator
Tesla
04.2024 - Current
Police Communications Dispatcher
West Monroe Police
12.2004 - 02.2024
Undergraduate Certificate - Emergency Management
Wilmington University
Hostage Negotiator -
Legal And Liability Risk Management Institute
Police Corrections Academy -
North Delta Training Academy
Criminal Justice -
University of Louisiana At Monroe