Kimberly Woolsey

• Answering and respond to routine and emergency calls.
• Monitoring alarms and surveillance equipment.
• Maintaining records of communications and events.
• Dispatch security personnel as required.
• Escalating unusual/critical event information to relevant supervisory personnel and others.
• Preventing unauthorized access to the property and use of its facilities via surveillance equipment.
• Coordinate with security and external partners during emergencies and routine events.
• Maintaining a safe residential and working environment for all members, guests and employees by identifying, treating, and reducing workplace risks.
• Utilizing multiple internal and external resources to gather and manage information and intelligence about events affecting the community.
• Enforce the club’s health and safety policies to all members, guests, and employees.
• Adhere to all company service and operating standards.
• Remain in compliance with local, state and federal regulations.
• Maintaining the personal “concierge” security approach for all members, guests, and employees while on property.
• Able to think outside the box and solve problems with resources at hand.
• Assist in conducting investigations and able to update requestors in a timely manner.
• Properly document every incident that comes into the SOC and escalate to management as needed.

Same as previous dates of 6/2004 - 10/2022

Under limited supervision, acts as the lifeline to sworn personnel and other Police Services field units. Serves as the initial point of contact for those seeking police and emergency services. Utilizes complex computer equipment to receive, evaluate, prioritize, and respond to emergency and non-emergency requests for assistance for law enforcement, fire, medical, emergency management, public utilities, protective services, or other emergency services and dispatches appropriate units. Uses independent judgment to make immediate critical decisions that impacts the health and/or safety of all levels of Clark County School District staff, students, parents/guardians, members of the public, and representatives, as well as, District buildings and property.

• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Requested law enforcement, fire and ambulance services for various emergency calls, including fires and auto accidents.

• Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
• Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked.
• Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
• Escorted guests to and from rooms and assisted with baggage.
• Parked and retrieved cars carefully to prevent damage and avoid delays.
• Established positive guest relationships through consistent delivery of excellent customer service.
• Oversaw fast-paced front desk operations at busy resort facility with as many as 2,000 nightly guests