Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Daniel Hartoin

Cincinnati

Summary

Dynamic professional with extensive experience in high-volume guest service at lululemon, excelling in team collaboration and leadership. Proven ability to enhance customer satisfaction through personalized service and upselling techniques. Recognized for achieving five-star ratings as a Professional Driver with Lyft, demonstrating exceptional guest interaction and engagement skills.

Overview

20
20
years of professional experience

Work History

Professional Driver

Lyft
Cincinnati
10.2025 - Current
  • Deliver prompt and courteous service to passengers, achieving five-star ratings for over 500 rides.

Assistant Manager of Guest Experience

lululemon
Cincinnati
06.2025 - 09.2025
  • Guided team members from sales floor, promoting exceptional customer service and coordinating daily operations.

Team Leader/Group Fitness Instructor

Parkinson Community Fitness
01.2022 - 01.2025
  • Oversaw daily operations of wellness facility for People with Parkinson's, facilitating exercise, support, and social events.

Area Manager II

Amazon
Hebron
01.2020 - 01.2024
  • Directed diverse workforce exceeding 300 members within intricate, high-tempo 650,000 square foot operations facility.

Fit Specialist

Fleet Feet
Cincinnati
01.2020 - 01.2022
  • Delivered personalized service and tailored product recommendations to enhance customer satisfaction.

Logistics & Operations Manager

U.S. Army
01.2012 - 01.2018
  • Developed discipline, leadership, and teamwork under demanding conditions including deployment to Afghanistan in support of OEF.

Server’s Assistant

One Restaurant & Lounge
05.2006 - 05.2009
  • Supported servers and bartenders in a high-end dining environment.
  • Ran drinks, stocked glassware, prepared garnishes, and assisted bar flow.
  • Delivered food and beverages with proper timing and fine dining etiquette.
  • Maintained polished tables, bar areas, and service stations.
  • Fine Dining, 4-Star

Education

BBA - Marketing

University of Cincinnati
Cincinnati, OH
06-2012

Skills

  • High-Volume Guest Service
  • Bartending Support & Drink Running
  • Fine Dining Etiquette
  • Guest Interaction & Engagement
  • Upselling & Product Recommendations
  • Cash Handling & POS Systems
  • Multitasking Under Pressure
  • Team Collaboration
  • Cleanliness & Bar Organization
  • Leadership

Affiliations

Volunteer, Veterans Affairs Hospital | May 2023 - Current

Timeline

Professional Driver

Lyft
10.2025 - Current

Assistant Manager of Guest Experience

lululemon
06.2025 - 09.2025

Team Leader/Group Fitness Instructor

Parkinson Community Fitness
01.2022 - 01.2025

Area Manager II

Amazon
01.2020 - 01.2024

Fit Specialist

Fleet Feet
01.2020 - 01.2022

Logistics & Operations Manager

U.S. Army
01.2012 - 01.2018

Server’s Assistant

One Restaurant & Lounge
05.2006 - 05.2009

BBA - Marketing

University of Cincinnati
Daniel Hartoin
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