Daniel Hartoin
Cincinnati
Summary
Dynamic professional with extensive experience in high-volume guest service at lululemon, excelling in team collaboration and leadership. Proven ability to enhance customer satisfaction through personalized service and upselling techniques. Recognized for achieving five-star ratings as a Professional Driver with Lyft, demonstrating exceptional guest interaction and engagement skills.
Overview
20
20
years of professional experience
Work History
Professional Driver
Lyft
Cincinnati
10.2025 - Current
- Deliver prompt and courteous service to passengers, achieving five-star ratings for over 500 rides.
Assistant Manager of Guest Experience
lululemon
Cincinnati
06.2025 - 09.2025
- Guided team members from sales floor, promoting exceptional customer service and coordinating daily operations.
Team Leader/Group Fitness Instructor
Parkinson Community Fitness
01.2022 - 01.2025
- Oversaw daily operations of wellness facility for People with Parkinson's, facilitating exercise, support, and social events.
Area Manager II
Amazon
Hebron
01.2020 - 01.2024
- Directed diverse workforce exceeding 300 members within intricate, high-tempo 650,000 square foot operations facility.
Fit Specialist
Fleet Feet
Cincinnati
01.2020 - 01.2022
- Delivered personalized service and tailored product recommendations to enhance customer satisfaction.
Logistics & Operations Manager
U.S. Army
01.2012 - 01.2018
- Developed discipline, leadership, and teamwork under demanding conditions including deployment to Afghanistan in support of OEF.
Server’s Assistant
One Restaurant & Lounge
05.2006 - 05.2009
- Supported servers and bartenders in a high-end dining environment.
- Ran drinks, stocked glassware, prepared garnishes, and assisted bar flow.
- Delivered food and beverages with proper timing and fine dining etiquette.
- Maintained polished tables, bar areas, and service stations.
- Fine Dining, 4-Star
Education
BBA - Marketing
University of Cincinnati
Cincinnati, OH06-2012
Skills
- High-Volume Guest Service
- Bartending Support & Drink Running
- Fine Dining Etiquette
- Guest Interaction & Engagement
- Upselling & Product Recommendations
- Cash Handling & POS Systems
- Multitasking Under Pressure
- Team Collaboration
- Cleanliness & Bar Organization
- Leadership
Affiliations
Volunteer, Veterans Affairs Hospital | May 2023 - Current
Timeline
Professional Driver
Lyft
10.2025 - Current
Assistant Manager of Guest Experience
lululemon
06.2025 - 09.2025
Team Leader/Group Fitness Instructor
Parkinson Community Fitness
01.2022 - 01.2025
Area Manager II
Amazon
01.2020 - 01.2024
Fit Specialist
Fleet Feet
01.2020 - 01.2022
Logistics & Operations Manager
U.S. Army
01.2012 - 01.2018
Server’s Assistant
One Restaurant & Lounge
05.2006 - 05.2009
BBA - Marketing
University of Cincinnati