Paula Kelly
Victorville
Summary
Professional and highly experienced cocktail waitress with 8+ years of service in fast-paced restaurant and casino environments. Known for delivering exceptional guest service, maintaining high beverage sales, and efficiently managing large sections on busy casino floors. Skilled at building rapport with guests, remembering patron preferences, and providing attentive, high-energy service while adhering to responsible alcohol service standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Beyond
Victorville
01.2025 - Current
- Support team members to ensure daily operations run smoothly and efficiently.
- Collaborated with other departments to coordinate workflow processes between teams.
- Tracked progress on projects and provided timely feedback to staff members.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Implemented new operational procedures, increasing efficiency.
Cocktail Waitress
Aquarius Casino Resort
Laughlin
07.2020 - 10.2025
- Delivered high-volume beverage service to guests across the casino floor while maintaining exceptional customer service
- Managed large service sections during peak hours, ensuring quick and accurate order delivery
- Built relationships with regular patrons, increasing guest retention and repeat visits
- Consistently upsold premium cocktails, specialty drinks, and featured beverages to boost revenue
- Maintained knowledge of drink menus, promotions, and casino events to assist guests
- Verified IDs and adhered to all responsible alcohol service and casino policies
- Handled cash and POS transactions accurately and efficiently
- Collaborated with bartenders, dealers, and floor staff to provide a seamless guest experience
Food Server
Casa Serranos
Laughlin
05.2017 - 06.2020
- Provided full-service food and beverage service in a busy restaurant environment
- Managed multiple tables and maintained high guest satisfaction during peak hours
- Memorized menu items, drink specials, and recommendations to enhance guest experience
- Processed cash and credit card transactions using POS systems
- Maintained cleanliness and organization of service areas while supporting team members
- Resolved guest concerns professionally to ensure positive experiences
Education
General Studies - High School Diploma
Skills
- Casino Floor Beverage Service
- High-Volume Guest Service
- Cocktail & Bottle Service
- Upselling & Beverage Sales
- POS Systems & Cash Handling
- Guest Relationship Building
- Multitasking in Fast-Paced Environments
- Responsible Alcohol Service Compliance
- Team Collaboration
Certification
Driver's License
Languages
English
Personal Information
Timeline
Supervisor
Beyond
01.2025 - Current
Cocktail Waitress
Aquarius Casino Resort
07.2020 - 10.2025
Food Server
Casa Serranos
05.2017 - 06.2020