Daniel Henkel
Phoenix,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Piano Instructor position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Level 1 Technical Support Representative
Grand Canyon Education
Phoenix, AZ
02.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
Library Assistant
Grand Canyon University
Fort Worth, TX
02.2021 - 12.2021
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Gained strong understanding of various methods for cataloging books and other materials.
Worship Team Leader
Sovereign Grace Bible Church
Fort Worth, TX
01.2017 - 07.2019
- Coordinated music and special vocals for worship services.
- Performed as versatile vocalist and instrumentalist to support inspirational worship services.
- Recruited volunteers for choirs and worship teams.
- Served as Piano, Voice, and Music Theory instructor to team members as well as potential volunteers.
Education
Bachelor of Arts - Piano Performance
Grand Canyon University
Phoenix, AZ05.2023
Skills
- Excellent Customer Service
- Customer Communication and Empathy
- Industry Best Practices
- Excellent Organizational Skills
- Excellent Problem Solving Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Level 1 Technical Support Representative
Grand Canyon Education
02.2022 - Current
Library Assistant
Grand Canyon University
02.2021 - 12.2021
Worship Team Leader
Sovereign Grace Bible Church
01.2017 - 07.2019
Bachelor of Arts - Piano Performance
Grand Canyon University
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